I was charged, but the $10 is not returned back

Beginners
1

Hi,

After I added my payment method to my account, I was charged $10 for a temporary hold. I was charged, but the $10 is not returned back. How long will it take to ensure validity and cancel the charge?

I’ve sent an email to [email protected] yesterday but there is no response.

Here is my basic information:

Thanks.

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2

@meganariley Payment issue.

3

Hi @liyakatAI thanks for reaching out! Unfortunately I’m not seeing any email from you - feel free to send again if you have additional billing questions.

When a payment method is added to an account, we’ll validate the card with a $10 hold, but don’t worry - this is not charged and the hold should clear within a few business days. Rest assured you have not been charged.

Let us know if you have other questions!

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