[ { "id": "acme", "name": "Acme Corporation", "domain": "acme.com", "industry": "SaaS", "size": 500, "pains": [ "Low NPS scores in enterprise segment", "Customer churn increasing 15% YoY", "Support ticket volume overwhelming team", "No unified view of customer journey" ], "notes": [ "Recently raised Series C funding", "Expanding into European market", "Current support stack is fragmented" ] }, { "id": "techcorp", "name": "TechCorp Industries", "domain": "techcorp.io", "industry": "FinTech", "size": 1200, "pains": [ "Regulatory compliance for customer communications", "Multi-channel support inconsistency", "Customer onboarding takes too long", "Poor personalization in customer interactions" ], "notes": [ "IPO planned for next year", "Heavy investment in AI initiatives", "Customer base growing 40% annually" ] }, { "id": "retailplus", "name": "RetailPlus", "domain": "retailplus.com", "industry": "E-commerce", "size": 300, "pains": [ "Seasonal support spikes unmanageable", "Customer retention below industry average", "No proactive customer engagement", "Reviews and feedback not actionable" ], "notes": [ "Omnichannel retail strategy", "Looking to improve post-purchase experience", "Current NPS score is 42" ] } ]