Customer service almost not existing
The waiting times for customer support are incredibly long and at N26 is no phonenumber to call, chat only. Customer service for the 21st century? I ordered my 2nd card 2 times, it never has arrived between the shipping times communicated, it has not arrived at all. N26 could not even confirm the refund for the service not provided directly, I have to wait now almost a week for this decision. Very poorly organised by the management the customer support in general! The experience with the service operators however has been good if you catch one after 50 minutes or more.