no screenshots in app, no care at all
after identification via password, sms-code, secure-code from card and passport-number they dont even cared about the problem itself.
Update: And even after Peters information from April 5 it remains the same. The GERMAN APP does not allow screenshots. And the problem itself is still not done.
update 2: Thanks Peter, for the second answer here via trustpilot. My eMail about the problem (3 charges for one hotel-night) is still unanswered. And your answer here in trustpilot don t helps as well. Same with the screenshot-answer. NO SCREENSHOTS in the German app. N 26 don t care about the problems, only "small" answers in trustpilot.