Their customer support is possible only…
Their customer support is possible only via chat and I never solve anything through the chat.
Every procedure is super complicated and has several extra steps. It always lasts too long to get anything done. I have been using Wise (TransferWise) parallely and Wise is light years away in agility of use. When I wanted to annulate a direct debit couple of days before the deadline by submitting the query on time nobody did something about it. Now I get notificiations of extra costs because I didn't pay it. I feel like they are not on my side for anything as a client. Horrible experience.