Terrible first impression
Just did the identification verification online. The service was terrible. The guy was impatient, unfriendly. He didn't explain and only told me to move my open hands in front of my face. I understood what he said but didn't know how I was supposed to move. I asked him. He only repeated and asked "do you understand?". In the conversation, he kept saying that's not what I meant, which is rude. And in fact he didn't explain and only read instructions. Terrible first impression.