Arrogant customer service
When making a simple bank transfer the N26 app requested confirmation twice in succession. I thought that's a little stupid, why would it do that? Worse however, it then executed two identical transfers (same amount and recipient). So I turn to the support. Support says, though luck, I need to recoup the money myself. I ask what's that nonsense? Clearly it was you app's unsolicited behaviour that caused the issue. Support says, we haven't heard of the problem yet, so basically I am lying or stupid or whatever... What the hell? If you don't listen to your users when they report issues cleary you will never have heard of any problem. Lost for words as to the arrogance of this "bank".