Useless customer care and childish
After contacting customer service multiple times to cancel my account. I have been given the wrong information by the agent to be able to do this. In addition, there was no response to my mailing with support.

After a lot of pain and effort, I got a customer service representative (Dimitri) who helped me with this problem. Only he kept asking the same question several times without looking at my answers. He also sent a form in French, while I don't speak French. Are these kind of jokes meant to annoy the customer so much that they want to cancel the cancellation? This behavior is very unprofessional and childish. After all, it is about the money of others and this should be taken seriously.

Normally I never write complaints, but this treatment is definitely worth it.