Worst customer service
Worst customer service. On every. Single. Attempt.

UPDATE 05FEB2020: And three support agents in a row just now told me that they only support 24/7 instant transfer during business hours. As in not in the evening, and not on weekends. So basically 12/5 transfers. Very weird, I thought that instant transfers were supposed to be instant. They are at every other bank that supports it.

I advise everyone to use Revolut or Monese instead.