N26, we overpromise, and happily underdeliver
[21.06.2021] UPDATE: N26's "response" to my original review (used to be a generous 2 stars) is anything but a genuine attempt to help. They must have copied and pasted it from the wrong template as it's completely irrelevant. I'm not surprised, just even more disappointed. 

[17.06.2021] Very poor customer service. I've contacted their Customer Support twice with the same issue I had and although they appear helpful and tell you via chat that they would look into it / escalate the issue and revert via email, but they never do. It's not just unprofessional, but rude. The only response you get from them (which proves that it's not a case of not having your correct details) is the automated opinion survey request. "Your opinion counts!" it suggests, but in reality it should say "Your opinion DOES NOT COUNT!" It's an otherwise promising company, but I'm very disappointed.