All the usual charm of the internet
Just had an appalling experience with their customer service ‘chat’ function, specifically with what I assume must have been an automaton called Paulo (if it wasn’t, then his lack of common sense was astounding). After 45 minutes of trying to change my phone number, so as to be able to access their App, I was told he couldn’t help me. A perfect example of what is so wrong with online banks - endless, seeping, petty bureaucracy, no normal judgement, total lack of personable humanity. Total "computer says no" situation. Extremely demoralising. Avoid at all costs!