Too difficult to become a customer
You get a response from customer service chat fast, which I really appreciate.

However, they were not able to help me and after talking with them twice, my case was escalated to the “verification team”.

The problem is, N26 allows only 16 characters for the ID card number, where as a Swedish ID card has 19. In their FAQ and according to customer service, they do accept Swedish ID cards as a form of identification but nonetheless I’m unable to fill the full details (that they ask after the photos) and have been rejected twice.

Now I got an email without any explanation stating simply “For more information on what documents to use, please use the following link: ” and the link takes you to the page that lists a Swedish ID card as a valid form of identification.

It’s simply too hard to become a customer and escalating the case gave me only worse customer service than the chat originally did.