OK but bad experience when
I would like to share one experience I had for visibility to all in this internal process.

Last week, on the 13th of August I've lost my phone which I had in there my N26 account linked to the number I've lost.
This week, on the 17th-18th I tried to change my account phone number to a new one I got.

There's a process to withdraw some money from an ATM and after I confirm in the N26 support chat I did my part, it is expected to receive a callback 24 hours after by N26 to make this change effective. This callback never happened and when I reach out to the support again, I was informed that I should redo the process because of a failure of the N26 team. 

This is very sad that your team didn't accommodate the impacts of failing and I had to. Now I have to proceed with an option that will disable my card functionalities, minimum in the next 12h.

Can you please guarantee this doesn't happen again and I can have my account back as soon as possible? You could imagine that having the mobile lost is hard enough to then handle with such a difficult process to change my phone number.

These customer experience details are the ones that define the quality of the different banks in my opinion.