support non-existent
Failure during sign-up.  Technical error during ID verification process (not error OF my verification, but technical error with the app/process itself).  Availability of support is non-existent.  Chat with support person is useless - undertrained and unempowered.  

Emailed official support email (found from internet search, as its not obviously published on EU website...), but they dont answer that either.

Personally, I dont need this account, as I have Schwab account with fee-free global ATM access, with no FX surcharge added to market FX rates.  And I'm happy to pay for my accounts at other traditional big banks where there are branches on every corner and staff I can call or email, whose offices I can walk in.

For those who rely on this as their primary financial institution, think twice and thrice if you want your money in a place where your only means of contact is a chat box with undertrained agents?

At least try the competing "digital banks", who has better ratings and far fewer problems reported here on N26.  They have the worst consumer rating here, they have by far the worst employee rating on glassdoor... is this a company you want to do busines with?