Bad customer service. If you value your time stay away.
It ridiculous to believe they don't hear me during verification after long 2 days of waiting to speak with someone. 

They keep asking you to do stupid things to do like, "go pick an earpiece", "get a headphone" and finally "call back". Calling back takes like your entire working time.

And yes just to add, after waiting for them over hours to answer for verification, they act rather hasty and impatient. Like seriously I believe if someone waited for you for more than two hours, you shouldn't be the first to leave the room. Bad customer service I would say.