N26 doesn't give protection against fraudsters
The reply of N26 denies that I had secure chat via the platform. 

It is too easy to make a bank transfer to an account of some else. There should be acceptance of the beneficiary account first so I should have been protected from fraude.
Secondly the reply of N26 to the forms request for recall I have filled in on the platform, have not been treated only after I wrote an email. I have been chatting 3 times with the employees of N26 and every time, the answer was that my requests were treated but it was not  So many time has gone by, finally when I wrote a long email with details and documents to the support I got an answer that the requests had been taken into account which means that they weren't before! I got only standard reply, no invitation to have a talk about the matter even when I ask for. I am still waiting for answer ; I only got some standard answer. So I wrote a registered letter ; I hope there will be a real investigation into this fraud I am going through and I get the protection of N26