I've been a very long customer at N26…
I've been a very long customer at N26 and always have spoken highly about the experience, the new way of thinking about banking and all the benefits that come from that. Unfortunately due to new products and portfolio, longtime customer now (if they at one point in the past with the old products) decided to downgrade, they no longer are able to upgrade to one of the products that are now in the portfolio. I don't understand why customer that are one of the firsts are now punished for reasons they can't influence. Especially since they might be willing to actually upgrade and pay monthly fees which should result in extra money flow for the bank itself.

Sadly, for me this means that N26 will terminate my main banking account, with no chance of me being able to stay a customer (I already talked to customer support over the chat 4x times).