Completely unprofessional
So the experience is very contradictory. The app works, the Helpdesk is also in English which is nice.
On the other hand I have a garnishment unsolved for more than one week (3 working days is in the email that they send) and the only reply you will ever get: we didn’t got an answer from the right department. Aaa and another small detail: they block the entire account not only the necessary money. How should you live meanwhile it’s not their concern...
I am prepared to go in court.