Don't get locked out! Pain pain pain
So locked out of my account due to a change of mobile number. What a pa-lava. First customer service rep just sent me a big screed of eu regs concerning dual verification and cut me off. The second made me got to a cash machine and make a withdrawal to prove it was me. I live in a rural area - nipping to a cash machine isn't an easy option. Then I have to wait for a call on my new number and give a code. Where I live (rural) has generally poor mobile reception. I will be closing this account once this is sorted out. They are making this unnecessarily difficult for customers. Too much money spent on advertising and not enough on sensible security solutions. I'm out.