The worst customer service ever....
The worst customer service ever....
I checked wether I was an eligible user first. Then I attempted to create an account by completing the process of scanning my passport.
Something went wrong (possibly because the app did not recognize my official government passport) and I got blocked.
Tried again but evidently my data had been flagged. I got prompted to contact customer support. I do just that and the very unhelpful chat boy tells me to write an email to have the account unlocked. I do that and receive no response (for 3 months that is). Finally I get around to contact the customer service again. Chat girl is online this time, asks all bunch of security questions and finally tells me that she cannot help and she will contact an internal department to get this fixed. Chat girl says that I will receive and email and before I can type “but”... she’s gone... I doubt I will ever receive an email or any sign from these folks.
Customer service paints the picture of a company. Do the math...