Extremely buggy app, and the app is all they have
Withdrawal - We tried to withdraw some money from the ATM, We got a notification that the transaction was successfully authorized, and the amount was deducted from the account. But the ATM didn't give any cash. Later we found out an explanation on their website saying "It happens". Why don't you fix the issues you have, rather than writing articles to decorate the bug as a feature???

Foreign transfer - I wanted to perform a foreign currency transfer. I tried two times, and both failed giving an "Unexpected Error Occurred" red banner and a forever spinning "Processing" banner. Then we contacted support to see what's wrong. And we got the most stupid and hilarious response ever. He said that they use Transferwise as a service to do foreign transfers which THEY HAVE NO CONTROL OF. Then they asked me to contact Transferwise DIRECTLY to get my problem sorted. I myself is a software engineer who has years of experience in the Payments industry, so I know how things work. Why would you ask your customer to contact YOUR 3rd party service which the customer has ABSOLUTELY NO CONTRACT with????? That's the most stupid and ridiculous answer ever. 

Getting a bank statement - Getting a full bank statement for official purposes is a nightmare. Support told us they don't issue certified bank statement including the history of transactions. You can only get a statement verifying your current balance (which is ridiculous)