Avoid them
I can't take this anymore from transferwise. How many crooks and thieves does that company pose as customer support? The support is terrible, and their only plan is to keep your money. Stop thinking it's a nice little company that will help you save money on transfers. They're doing the opposite. There's been thousands of reviews about what they're doing to others but we didn't notice it till it happened to us. Stay away from these scammers.