Exemplary service - thank you for your patience!
After a normal (lengthy) waiting time before the chat opened I got wonderful customer service from the agent (Stylianos) 
He remained calm and professional even when I jumped from one topic to another and now that I think back, I was definitely one of those “difficult” customers. He solved my case on the spot and patiently stayed on the line waiting for me to confirm that all my queries are answered.
Exemplary service - thank you - I will get my wife to join N26 ,too.