Problems with connecting to customer service
I've had a really horrible experience with them.  When signing up, they linked my card with my American phone number and then I learned there system doesn't accept this even though it was set up this way based on their advice. It took over a week to sort out the problem and I could not access any of my money.  Then recently I tried to withdraw from an atm and the atm canceled my withdrawal. I tried another and the same thing happened.  This was on a Friday night.  They debited my account for it.

Their system of customer service does not let you call. Instead, you have to use an online chat system that logs you out if you are inactive, however, they constantly ask you to wait while they figure out the problem.  They will offer to call you but not specify a time except "within the next several days from 7-11." 

Once I finally did reach a customer service representative on the phone, we eventually worked out the atm issues. I just wish that it wasn't such a process to speak with someone on the phone and the online chat was more empathetic.