Unfortunately very cumbersome identity verification process
After very good reviews on the company's offering, I tried to open an account with them which appeared to go through smoothly until they informed me that the scan of my passport (1st try) and Personalausweis (2nd try) respectively was either blurry or partially covered by a finger or that the info on the document didn't match information I had submitted earlier. None of the above was the case. Customer service which I contacted thereafter only advised me to try another time. My advice to them: If you offer this type of online identity verification do it properly and get the right support staff.