I can’t even open an account
Well I wasn’t even able to open an account! I had a few initial problems uploading my documents and had to repeat the process a number of times. When I didn’t receive an email telling me there was a further problem I assumed they’d finally gone through. The app kept telling me that my documents were being verified which could take up to 5 business days. Nearly 3 weeks and several chats with their support team later I was told the selfie wasn’t good enough. Ok, can I submit another? No, I was told I’d need to wait for the original agent to which I had originally enquired to contact me to tell me my application had been unsuccessful. Ridiculous! So now I’m looking for another bank so I can start all over again. Thanks N26, if I’d known 3 weeks ago what I know now I’d probably have an account already.

*In reply to your response, you have completely misunderstood what I have said. I wasn’t complaining that you have to present ID, I was complaining that until today I wasn’t told that there was an issue with my documents, despite speaking to a number of you customer service agents before. In fact, it’s only due to my dogged determination to try to resolve the issue that I eventually found an agent who was able to supply me with the reason for the delay. Furthermore, why wasn’t I able to simply re-submit my documents today? Why would I have to wait another x weeks to be told “oh you can’t have an account because we can’t clearly make out your ID”? Your system is flawed in this regard and unless you fix it you will lose customers.