I am rating 1 star because my account…
I am rating 1 star because my account was frozen for a transaction verification. I sent in all documents requested to verify and was told by a representative that the documents I sent in would unlock my account and that an “internal employee” would contact me ASAP.  I still have no access to my account. My account was frozen during the worst possible time. Due to COVID-19 I am out of work. The funds N26 frozen were the tax payments I received from the IRS. I cannot buy food for my family, pay bills, nothing! I asked that they expedite unlocking/reviewing my account because of this Coronavirus situation and they have still not responded. There is no number to reach this mysterious “internal department” that has frozen my account and you can only wait until they feel like responding to an email. Which from reviews looks like this could take months. This is horrible and absolutely ridiculous! What bank locks someone’s account during a pandemic and then doesn’t reply in order to resolve it?!?! Stay away!!!!