Since the new update in September
Since the new update in September, I have not been able to pair my phone. The online support suggested I set my confirmation code again. Big mistake !  tried to but that doesn't work either. Which means that I do not have a confirmation code now, nor is my phone paired. Their reply - wait for a phone call in the next 24 hours. Well it's been almost 16 hours, and tomorrow is a full day at work so I can't see how this will be worked out, on 'their time' whenever they have enough time to call.
This is all rather scary.