I would avoid this bank at all costs.
I would avoid this bank at all costs.
At first I thought it was a good bank but the cracks started to appear. First you cannot make payments to o2 and several other companies due to address issues. I tried to make several purchases online which get declined but the payment is taken and you have to wait up to 10 days to get the money back. I cancelled a direct debit but it was still taken and when I contacted them they said it would take at most 2 days to get my money back, it took a week. I raised a query as to why I couldn’t make payments to o2 and no one has ever bothered replying. I had to find out myself that it’s due to the way the bank stores your address details and why I spoke to an agent on chat I was told that if I want to order things online I need to contact the company prior and change the address format first in order for the payment not to decline. What started off so promising has turned into an absolute nightmare and over the last few months I’ve spent most of the time trying to get my own money back or having to get other people to make my payments or order things for me.