Frustrated with N26
I opened my Account with N26 last year in October and I was quite impressed with the fast service and easy sign up process. I had been using the App and account for all my transactions. Then about 2 weeks ago I received a notification that my card has been locked. When I enquired all I kept being told was compliance check and all. Shortly after I received an email that my account was being closed. Ok.. Confused.. Disappointed.. So I was instructed to provide details of another account where they could transfer my remaining balance to. So I managed to open an account with another bank and provided the IBAN and BIC details to N26. Checking the N26 account later on I see they've done a transfer having debited all the money that was in my account but the transfer details didn't correspond to the ones I provided. I've tried to enquire but all my emails have gone unanswered. Then now they've gone ahead and charged me twice for failed debits from this account so now the account has a negative balance. Mind you they are the ones who informed me all transactions had been stopped. So now I don't have the money which was in my N26 account and the account has a negative balance. Where was the money transferred to? Is anyone going to try and resolve this issue for me? I feel very frustrated and disappointed by how N26 has treated me the past few days. No empathy at all. I may not be a customer but I still deserve some form of empathy. I've had no access to money for almost 2 weeks. I still support my family including my 4year old son back in my home country. I want to know who is going to help me here. N26 am really really disappointed. Please where is my money?