Where is my money!
I used Wise few times before with small transfers to check does it works properly and everything was ok, funds were deposited and transferred instantly. But yesterday I tried to make a bigger transfer and now I am waiting for my money more than 27 hours. I used SOFORT (Klarna) payment method, previously it worked instantly. Yesterday after payment completion it was noticed that I will receive the payment untill 8:00 am. Now it's 2:00 pm and I still don't have money on my account. I paid commision for instant payment and now it comes longer than a regular SEPA bank transfer. Support agents told me that they can see transaction but they didn't receive my money yet, so I need to wait and nothing can be done at the moment. They also told me that sometimes it can take up to 2 business days to receive the payment. But why do you placing on the website information that SOFORT is an instant payment method??? I did the transaction using the same bank and payment method last week and it worked instantly. I don't understand where is my money! How long should I wait???