Messages instead of Live Chat for Customer Support.
It would be helpful to be able to write messages or emails instead of Live Chat for customer support. So if somebody from N26 has time can answer it during the day and everybody is happy.
Robot from the Online Chat is useful only for super common questions otherwise is annoying.
I was waiting one hour in queue to connect with a person.
After she connected I did not notice it immediately so she closed the chat.
Again the same process, robot, one-hour waiting.
A person connected again, I asked a question. It took her 15 minutes to find an answer. 15 min is OK but after that, she closed the connection again because I did not respond immediately!!! So I could not continue the conversation. 
That is why I would prefer messages.