Buggy app and terrible customer service
I really liked the idea of a bank catering to travelers and expats. So it is utterly incomprehensible to me that they are doing a terrible job at exactly that! I have wasted 5 hours attempting to pair my phone to the app WHILE ON VACATION IN BALI and the issue has still not been solved! All the emails, chats and calls for nothing! This is the third issue now within a couple months and I am seriously considering to close my account ASAP. I feel completely let down by them, but better to find out now before I invest more time in this banking relationship.They really don't seem to get the business is about relationships and trust - especially when it comes to money! You guys have definitely lost mine.