the Height of inefficiency
Just spent several hours with them on a chat trying to solve a ridiculously simple issue - I got one digit wrong in my phone number when I signed up. Their security procedures are incredibly complex just to have that fixed. After countless hours, cash withdrawals with a card with no PIN number, and repeating all my details endlessly, I’ve given up. In this day and age I find it hard to believe that correcting a single digit on a phone number can entail such complex procedures and such a waste of time and energy. There are much simpler options elsewhere.