N26 is UNPREFESSIONAL
N26 is a good bank until you have an issue or have to deal with their customer service….4 weeks down now and my issue with them has not been solved and it looks like it will even take longer… failure to have proper agents to help.
1. to speak to an agent, it will take around 30mn if you are lucky and in the worse case more.
2. Once you get an agent, each will have a different approach to solve the issue and most of them will be irrelevant address to send documents will differ from one agent to another.
3. For an internet-based Bank, they should also accept digital submission of certain documents, which they don’t…. And don’t even tell you beforehand.
4. To get sometimes your issue solved, it seems like you need to rant on social media, which i believe violates one Privacy Rights… who wants to come on social media to expose his/her personal bank issues? But for an email i sent to be read by N26 i needed to go on all their platforms( twitter, IG, Facebook…) which i find UNPROFESSIONAL.
5. If they are your only bank, they will make you feel miserable, useless and helpless.
I therefore ask to anyone to think twice before opening an account with them.
NB: that is a personal experience, maybe others have had good experience with N26… but i have been having nightmares with them.