Credit card dispute executed perfectly
N26 & I settled a credit card dispute for a non-fulfilled order. 
Their support member Keith gave detailed and clear instructions regarding what, how and why I needed to do what I had to. All the documents were provided with a clear manual on how to fill them out. 

I was kept in the loop perfectly by N26 and never had the feeling of the case resting for no reason. 

Ultimately I was enabled to make no mistake regarding the documents and the dispute went through in my favour, which of course is the icing on the cake. Be assured that the 5 stars would still stand here, if that weren't the case. 

This is a review of N26's support team, not a review of mastercard's policy. I was coached perfectly about every step that I & N26 have control over, with the "luck", that I had a clear and honest case, so good execution in presenting that was key. Keith made that possible and that was great. I'm a fan. You rock, Chief Keith.