Very intuitive and easy to use banking…
Very intuitive and easy to use banking app. Messaging could be easier, because it feels like you have to know where to find the backdoor to send and receive or attach files. Attaching file does not work smoothly which is very frustrating when trying to report fraudulent card charges following an already unpleasant incident of theft. I would suggest making the fraud/dispute process fully online rather than having the printing and scanning process. There must be a way to digitise the signature process since other (less technologically inclined) banks can do it. A bit more work to make it even simpler would be welcome.