Abysmal and shocking service! PLEASE READ
1) My friend ordered a UBER for me so I sent him back £21 on the 9th of October however this transfer is still in pending (today it's 13/10/21) because they are a financial regulated company and they have to run some checks.  What checks? They don't know. They say just some checks.

I have 4 bank accounts and I've never experienced in my life some checks which last for 6 days for some bloody £20, not £20000, £20!!! 

2) Customer service: Extremely useless! They keep copying and pasting the same bu*lsh*t about checks and financial insitutions. 

3) I asked them to cancel the transfer on Monday 11/10/21. The staff say that they have raised a request to cancel it but they cannot do it themselves so I have to wait for "Queen Elizabeth II" in the payments team to cancel it - This still hasn't happened.

4) 4 individuals, promised me via chat to revert to me via email which obviously hasn't happened. Gerardez, Bianca are some of them.

5) I asked them to explain to me which checks are they performing on a £20 transfer? They don't know, they copy and paste the same Bu*lsh*it all the time.

6) Can you chase f***ng someone to cancel this transfer so I can withdraw the money and close the account? "Oh, we are not able to do so..."

7) Can you pass me a manager?"Oh unfortunately I can't"

8) Can you give me the compliance email? "Oh you can complain to me and I'll raise it on your behalf".

F*C*ING JOKE! DON'T OPEN AN ACCOUNT HERE, THEY ARE NOT RELIABLE AND SOMETIMES YOU WON'T HAVE THE ACCESS TO YOUR FUNDS AS YOU CAN SEE. This is the 2nd time it happens to me.