Disappointed with customer service but I want to give another chance
I’ve been so far disappointed a few time with the customer support:
First, they are not available around the clock. This bank is supposed to attract people who travel, although they are not open for a long period of day time when you are in North America for example. 

Second, the bank had so many issues with my +1 North American phone number, leaving me stuck, impossible to access my account or my services because I couldn’t receive confirmation codes through text messages. Travellers also change SIM cards all the time. So all # should work. 

Because of that, I’m afraid of relying just on that bank. I think it’s not the right bank if you travel to North America, from my experience. 

Last, it’s too bad you can’t deposit money directly from a debit/credit card or Apple Pay like you can do it on Revolut. 

I know, it can’t be perfect, but I’ve seen better systems. Although, the app is slick, and when it works it’s awesome. I decided to give them a last chance and went full on for the metal card. It’s a bit expensive compare to other banks, but the perks seem to be very good. I hope I won’t be disappointed  and next time I’ll be able to leave a 5 stars review.