Rarely do I write bad reviews this bad…
Rarely do I write bad reviews this bad but this is ridiculous! I changed phones but kept the same number. You'd think it would be just an easy quick verification which I had all of the information plus jump through the hoop of going to an ATM and getting back with them right away to get my code so I can verify my new phone since it will not receive SMS text from N26. Which they verified is a continuous problem. After 4 or 5 drop chats and of course having to relog back on and wait and after two unsympathetic customer service reps, I was told that I would receive a call within an hour. Well an hour came and gone and of course no phone call. so I had to log back in and ask where my phone call was and the next customer service rep told me unsympathetically that it would take 24 hours to receive the call. So I have to keep my phone on and around me for 24 hours, and heaven forbid anything happened where I'm away from my phone, just to get access to MY MONEY.  The second star is because I have had to contact customer service before one or two other times and issues have been resolved quickly so I wanted to be fair. 

But this journey this evening started at 6:30 in the evening and lasted until after 10:00 at night and is still not resolved. It may take another 22 hours.