Waiting 2 days now for a callback
I have been with N26 for 3 years, and I have no bad memories of the customer service at the time I started out, and have been happy with using the N26 App since. But - I changed my phone last week and was then not able to log in to my App on the new phone. Since then I have been on 5 long and tedious chats with N26 staff in a call centre. There is no phone number to call. Not only, as part of the verification process did I have to go out and find a cash point to make a withdrawal to prove I was who I was which was a pain, but I was promised a call back in a time period of 'up to 24 hours' on Saturday afternoon. It is now Monday afternoon 14.00 and I am still waiting. The call centre staff just say I need to be patient - 'there are a lot of calls on hold'  - 'someone will call me soon'. For an online bank to be so in accessible is just not good enough in my opinion, and in the meantime I am unable to access my account or complete transactions. I am not at all happy.