Where do I begin..
Where do I begin... I got this card in September of 2019. I decided in November to activate it and put money on the card. That date was November 22, 2019. Later that day I went to use the card to make a purchase and the card got declined.. I was curious as to why because I know I deposited money onto the card. I called customer service to see what the problem was. I was told that the account was chosen for "verification" and that it was "temporarily" suspended. They told me that the verification department would get back to me thru email within 2 to 3 business days. Ok no problem.. it was annoying but I get it. I called a week later to see why I had not received any emails. Customer service had no idea of the procedure and could not transfer me to the verification department. They said they deal in email only. This makes no sense to me but ok. I called every week for 2 months. Its now January 27th and still no word. my account is still suspended and I have no idea why. The department has not sent me any word. Customer service supervisors have no ideas. I receive emails with surveys attached on how the service has been to me and statements but No word as to when I will have access to my money. I am beyond frustrated. All I want is my cash back and to never deal with this bank again. they have robbed me of my money and I don't know who to call for help on this. I'm considering legal action. Get it together N26 and get me my money ASAP.