Exceptionally awaful at everything
There are so many things wrong with this bank. The app and online banking are missing numerous basic functions - such as saving regular payees or managing direct debits.But the worst thing about them is their customer service. I had my phone stolen so I couldn't access my account. It took hours and hours waiting to get through to someone. Then I had to go through re-verification - sending my ID and selfies - and wait until they got back to me. The process takes 10 days! 10 days without access to your bank account! And they really couldn't care less. Their attitude is 'this is the way it is, live with it.'

I've taken my banking elsewhere.

03/10 Response to N26:
No, my card isn't working. Being able to receive money is no good if I can't send payments or use my card. Same boiler-plate response, no help or support. They think it's OK to lock people out for 10 days. Ridiculous.

07/10
Still locked out. Borrowed all I can from friends and family. Literally eating beans on toast twice a day with the little I have left. Late bills are piling up. N26 is ruining me and they don't care.