They kidnap your money and then maybe one day you 'll get a respond
I have not longer access to my account either my money I already transferred since I  have no longer access to my all cell phone number.  

Customer service is a disaster, I wasted time and energy to provide them with the information requested TWICE!!! to get my access back an they have never call to finished the process!!!. 
They say : " we will call you within an hour to finish the process " and never call! And they block even more the access to your account 

And no longer access to customer support either. ONLY BY EMAIL!!!! Which takes for ever to reply : you 're not longer recognized as a customer, just a random person interesed in their services.