There is no follow-up on claims
There is no follow-up on claims. Each time a different agent (sometimes incompetent, sometimes nice and competent) is always unaware of the problem explained before to the other agent and asks for the same things again and again. The problem is not solved  whereas the claim is simple. 

Sometimes the agent just left me in the middle of the conversation on the live chat. 

I cannot anwser directly on the application (error message appears) and I have to email my replies.