unnecessary complicated ID verification process
I was a satisfied n26 user for 2 years. I was also recommending it to my friends and family. My mom is an older lady and very old school; she doesn't trust online banks. I finally convinced her to open an account and today she had identity verification. The agent was speaking fast and she said she understand german but not so fast, and she asked him to please speak more slowly. He said that he will not speak slow and if she doesn't understand what he is saying she can't open an account and then hung up. She has b1 level and has no problem to to everyday stuff in german; to see a doctor or to have a job interview. When she first arrived to Germany she didn't speak 2 words of german but she managed to open an account in Post bank. Perfect german is not on the list of requirements and I have no idea why it's been reinforced. Why this makes me so sad is because that agent crushed her confidence in a few seconds. And also her willingness to try something new. You have to understand there's a big age gap and she is not tech savvy. I had to write down her phone number and email, this is how older generation funktion. I also have an account with Revolut and I helped her to open an account in 5 Minutes. They only asked a photo of ID and a selfie, that's it. I would like to encourage n26 to check their agents who are dealing with ID verification, I'm sure my mom is not the only one.