I had no problems with N26 until…
I had no problems with N26 until recently. I paid my credit card bill with this card as a debit payment and money was taken out of my account immediately. The next week I got my direct deposit and my money is now gone because they are saying the credit card company did not take the money out until 4 days later. I explained to them that money was not available to me it was already on hold so it was not available to me to spend, but they said I did and I did not because it was not available at all. One rep told me that the credit card company had to release an authorization because they had both a hold and have collected the money. I got my credit card company on the line to speak with n26 via three way, because they(credit card co) said they dont work like that and had them talk to n26 then the story changed and I used the money because the bank left it in my available balance which is not true because you clearly see it was deducted twice from my account and the supervisor I spoke to named James told me to figure it out by doing the math, but could not go over anything in my account to prove what he was saying is true. My credit card company still on the line was also confused but his lack of knowledge. I then told James I wanted this escalated he said ok but could not give me a time frame on how long it would take for someone to contact me or give me any reference number for the call or anything. His response was I don't work in that department, Really! This banks customer service is not knowledgeable, has no clue on whats going on, and to top it off my money is missing and no one can explain where it is. Never had these issues with my traditional bank. I Do not recommend this bank to anyone if small questions stump them I can't imagine if I had a huge issue. I now have to take other measures to try to get my money from a bank that has no concern or regard for hard times or people.