N26 card instantly blocked on ordering a new one
Ordered a N26 metal card, my current classic card was immediatly blocked and declared stolen without me being informed about that. All my online pending purchases were cancelled due to the blocked card and I'm left with no way to pay normally using my N26 account for 2 weeks until the new card arrives. Nowhere in the N26 app was any warning or any information that the current card will be blocked as soon as I order a new one. The N26 support was useless (they told me to use Google Pay!), they said that was the normal procedure... When I complained about that procedure being illogical and putting customers into deep trouble, they replied by listing the awards they got for the N26 app design?!? I have never seen a bank instantly cancel a customer's card when you order a new one, that makes no sense. The normal procedure is to cancel the old card when the new one is activated. I am a 4+ years, paying customer. As I am an expat, I depend on that N26 card a lot. Awful customer experience and this is not the first time...