Mixed experience
EDIT: Modified my review from 1 star to 4, this situation was very time consuming to deal with because I had to go through a lot of different support representatives, but at least they showed goodwill. I was offered half the money I lost, pretty quickly (1 week after the problem emerged). I guess it's still better than traditional banks.
They acknowledged their initial mistake they tried to make up for it, which I respect. Thanks Sullivan for your help.
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The app /tech is really nice but after that it's only problems after problems. The support staff is nice too, but most of the time not helpful. I lost 70 euros in bank fees after one of their employees misinformed me about my account ID's. A transfer was issued from another country and was rejected because they sent me the wrong account name.
After HOURS with the support, several lies from their side trying to cover their mistake they finally agreed that they made an error but are not willing to compensate, not even with a free month of service (which is around 10 euros).