Run away is a cardboard bank.
Run away is a cardboard bank.
Your money is not safe and they're bullshitting you.

They remove bad comments on facebook.

SOS, I contacted the bundesbank and associations we are hundreds with our money blocked.

And no customer service except a poor email that never answers...

I have been a client with them since June 2017, account opened as a Frenchman but having its tax residence in Morocco.

I declared these elements when I opened the account on the first day.

And since then I haven't had any problems and I've been using my account regularly for 2 years.


Except last night I received an email like hundreds of other people


"Subject: Cancellation of your account


We have recently identified a material breach of our terms and conditions of use on your account. Therefore, we are obliged to close your N26 account, in accordance with Article 19 (3) of our General Terms and Conditions of Use on an extraordinary basis.


The closure of your account will take effect on:


21.06.2019


Your account remains operational until the date indicated. After termination, the use of the account, the application and the accompanying card will no longer be possible."


Example of the bank's customers who received the same email:

Search on Google : 60 Millions de consomateurs N26 comptes fermé

I can understand that a bank wants to close its bank relationship, but I do not understand that it does not respect the notice they gave me in their emails, since they told me that I have until June 21 and that my account remains functional.


Currently my account and card are not functional.


24416.01€ are totaly block without any delay ...


I find myself on the eve of a long weekend with:


- A non-existent customer service that systematically refers us to the email and explains that it is two different services that manage the situation.
- My account is blocked and my assets are frozen.
- I can no longer use my card to pay online, make withdrawals or transfer money.


I am stuck  with no money, no customer service and no one to turn to.


And the bank is unreachable and can't actually answer me when they give me back my money.

Customer service by chat, tells us to see the service by email and cuts the conversation.

Great experience with a cardboard bank.

Even in North Korea, I'm sure we'd have someone answering our phones after blocking our money...

And this is a German bank????

I wonder how Germany, which is so rigorous, can give banking licenses to people like that.

SOS we're in a nightmare

Message for the community manager, no need to give us your copy/paste liest: 

As a bank we must comply with all legal and regulatory obligations. Following these regulatory processes, we periodically conduct reviews of our accounts. We have the responsibility to run routine checks on transactions (see GwG § 10). These checks are based on individual transactions and are automatically initiated by our systems. Rest assured, once the review on your account is complete, an agent will contact you.

Already it is necessary to answer the customer by the customer service.

I haven't received a message from you in two years.

No phone calls, no emails, no text messages.

And the BANG 24'416.01€ of blocked.

And the worst thing is that you write to me in black and white that my account, my card and my application will remain functional until June 21.

Except that's not true, everything's already blocked and I don't have access to my money anymore.

I have tuition fees to pay to AEFE next week for my son. How do I do that?????

I have to renew health insurance and I had planned to go on holiday in July.

How do I do it?????

I begged customer service to let me at least get €500 out of the €24,416.01
Answer we can make no exception.

But that's my money right there. 

But of course you don't care, it's a routine thing and you hide behind conditions that mean everything and nothing.

I have already answered your email, I have already provided my bank details.
An urgent SWIFT transfer is done within the same day.

So there is a problem in your cardboard bank or should I say in your paper bank?

Unless you're a shadow bank????????

Hundreds of people complain on the French forums about having money blocked for weeks and months.

You play with our money on trading programs?

What exactly do you do with the money from your piegons?
I don't even dare to write customer anymore, we are piegons.

And I think the good comments are written by a community manager with fakes profiles.

##### UPDATE 12 JUNE 2019 ####

In any case, my message here has had an effect.

I have finally been contacted and I hope to receive my transfer soon.

The only downside is that they force me to receive my funds on my French account, but it's okay, fortunately I didn't close it.

As soon as I receive my funds, I will delete this post.