Wise is holding our money without explanation
The saga continues. Even though we explained everything in detail and complied with everything it was asked of us by the person working on our very "suspicious" $80 transfer, our account is still locked. Today we transferred the funds we need to pay our collaborators from our EUR bank account to our Wise bank account on the same name but they locked the transfer to run some checks.

This is absolutely unacceptable. It is not unacceptable that they are running the checks, it is unacceptable that they don't tell us in advance that our funds will not become available before they finish completing their checks, which last month took three weeks.

We are a small business and we cannot afford to have the funds blocked for an indiscriminate amount of time without any explanation or without letting us know that our account is not fully operational.

Now we need to explain to our partners that we won't be able to pay them in time because of Wise poor customer service. We may lose business because of this.

As far as we are concerned, Wise is a bad business. 

I am absolutely happy not to use Wise at all but they need to inform us about whether we can use our account or not.  

The level of service we have received from Wise is appalling.

I keep writing these reviews because it is important to inform others of a business' poor practices. It's all ok when everything is ok but it can become ugly very quickly, keep that in mind.