Painful customer support interactions…
Interacting with the customer support via chat was a pain. The 2 individuals I chatted with (my chat timed out twice in the middle of the conversation) used the same scripted replies which made it harder to communicate because they sometimes did not really specifically match my questions or were really repetitive. (Reading twice in a row "I totally understand your frustration." in the exact same wording while they obviously did not understand was really annoying). It felt a little like talking to a bot after all. When 1 person diverged from the script, they were rude and unhelpful, mocking the questions I was asking ("If I close my account, can I immediately open a new one or is there a delay / downtime." - closing and then re-opening was represented to me as the only option for turning a Flex account into any other account). They also suggested that I could just go open an account at a different bank eventhough I explicitly stated that I liked N26 and I was hoping for a solution rather than being shown the door.
[edited some for grammar / spelling mistakes]