Rude and unprofessional employees
I was chatting with one of the agents and as he was not able to understand my question I've asked for a callback. He said that he will make sure that I will get one within an hour. After 2 hours I wrote again and asked if something is wrong why I'm not getting a call from them. He apologized and "promised" that I will get one soon - never happened! Next day I wrote again and another agent said that he will put high priority on my request and they will call me - it happened! Begging was fine( I was not expecting 5 star service) and later when I was asking specific cases about security of their bank(as I'm planning to close other bank accounts, transfer all funds to one bank and use only one bank, I thought it might be N26) he started to say "I don't know" and "you sound suspicious asking such questions" and offended me verbally! Obviously I'm not planning to transfer 1k but amount is higher that's why I have to be sure that I can trust this bank. No offense, but I would definitely not use this bank as my primary bank and will start now to look for an alternative bank(luckily there are more online banks in Germany).