Ableism, bad UX, delirant comms
Where to start... possibly from their ableist customer service who would not let me verify my account given that I have a brain disfunction and I could not follow their exclusive process? Or from the harrowing UX which makes navigating the app excruciating? Or maybe I should start from the fact that they have removed any information regarding a loan I took with them? There is no trace whatsoever of it on the app. Pretty certain that is not legal. Or finally, let’s talk about the myriad conflicting emails I have been receiving in the past months. No wonder they shut down the UK branch, you can’t really compete with Monzo or Revolut, real banks with real fintech products.