Buggy application and broken processes
After 3 months and 2 attempts I still didn't receive the credit card I paid for.
My mobile phone couldn't be correctly paired (aka verified) due to their buggy application, so I cannot get into my account nor contact the support as a "verified" user. However, the physical credit card is required to try to pair it again and a verified chat to the support to ask my credit card to be resent. Yes they have a stupid cyclic dependency process as a base of their security measures ! And the support by email is answering like robots that "I need to be sign as a verified user" ! 
NEVER, NEVER use this bank, taking into account this kind of broken processes, it cannot be considered as a safe place to put money...