Experts on the support chat, immediate help..
I got a new card back home and left for an international trip right away (China). On the plane I read that I have to use the card in my home-country first before it is possible to use it internationally.
Right when I landed I contacted the support chat and got immediate response. The issue was solved before I received my luggage and I could use the card on ATM without delay.

Great, can only recommend the bank with this great service available.