I'm locked out my account for almost a…
I'm locked out my account for almost a year now. This bank is a joke. I opened a chat 40 times now and always was promised to get a call or mail to get a fix for the problem. I've never received a call or a mail. 

I've saved all transcripts this is what Maria said to me:

I will message our team with high priority for you and you should receive an email from them directly for further assistance.

I never received a mail and this is only one time they said this to me 30+ times.

Email case; Confirmation 15053480