Terrible service with ID verification
I have decided to open a bank account but the verification via phone has just wasted my 2 hours. You wait for 20-30 minutes until you connect and receive commands, but if you do not respond immediately they just terminate the connection. Once you decide to wait in front of the screen for such a long time -so that you can respond to commands immediately- still no success: the connection is being terminated again with no explanation. It could be much easier to go to a real bank and open an account, which I will do. So, if a bank already gives you a terrible service while you are trying to become a customer, what kind of a service would you expect once you are a customer and encounter some type of problem? You judge yourself. The first impression is very bad and I decided to open an account from a different bank.