Going in circles
Moved to Germany and needed a new bank to settle down properly. Heard a lot of good stuff regarding N26 -- it was easy to get and to operate, so I tried my luck. 

Everything went good until I had to confirm my identity. No problem with that, except the fact that I accidentally wrote my phone number wrong in the App. Informed the customer care agent that was verifying me of the phone number being wrong and she sent me a verification code needed to activate my account to the correct number. I thought everything was solved, but I couldn't log in to the app because the phone number was only corrected during the time of the identification. Was talking to the customer agents at several occasions and nobody seemed to understand my issue. I had to save all the conversations with the agents because I was just too tired to write it all over again because nobody at N26 understood what was going on. I think it took them 3 weeks to actually solve the issue. I couldn't be more clear with them but still, no help.

Their solution was that I had to wait for my card to arrive so I could activate it, which was what made me ever more mad because it seemed as if they don't understand how their own system works - you need to activate the App (and you can only do that by having the right phone number in the App so that they can send you the activation code) before being able to use the card (which I had to remind them myself when talking to them, still no help anywhere). 

Ultimately I just decided that it's not worth the time and I texted the agent on their site that I wish to remove my account. Had to of course explain my issue for the 3rd time. Was transferred to a higher ranking agent that helped me with that, which was great! Kudos for doing something. :)

All of my friends are really enjoying N26, apparently it's easy to use. I know it was my mistake that I wrote the phone number wrong, but one could expect more understanding of how the company and its system works from their agents. 

Wouldn't recommend myself.

All best,
Tim C

PS: I am still sorry for being mad at your agent Joao.

Answer to your reply:
Thanks for telling me that now and not before. See that you inform your agents that this is possible to do as I don't really see it being my responsibility to know this. And if you bothered to read my review you would know that I am using another bank now.