Refusal and complications with chargeback requests
N26 was uncooperative when I requested a chargeback for a Mastercard payment. Various questionnaires, astray routes and delaying tactics were raised, although there was no requirement for those. It was clear that the seller had not shipped what I bought from him. But N26 tried to divert me back to the seller, instead of ordering the seller to provide proof of the corresponding shipment.

I had received a tracking number from the seller, which showed that the order had not been delivered. It was not viewed or regarded.