Rude. Took my money. Closing my account for no reason!
Absolute nightmare! Whilst on holiday I tried to withdraw some money using my N26 card from an atm then decided to cancel the transaction as the withdrawal charge was ridiculous so I decided to try a different atm to see that my card was rejected to insufficient funds and I thought that was odd I have money on the card so tried again again rejected to checked the app to find that the money had been taken off my account! Called the atm company and was told to contact my bank. I gave the atm company all the details I had from the withdrawal and contacted N26. My goodness what an absolute nightmare it’s been! Being told I have to do this and that which I did several times and it didn’t work. Got to the point where I had to fill in a form for a cash back refund or whatever. I was told once the form was sent off they would keep me updated with what was happening and they didn’t have a specific time frame for this. A couple of weeks had passed and hadn’t heard anything so gave them a quick email asking if there were any updates and I got the most blunt and rude reply. Telling me to be patient and they will update when they see any info and there’s no time frame for this. Couple more weeks passed.... nothing. Emailed again saying I was sorry for the bother and asked on the progress and was told that they will get in contact when they can and that it could take up to 36 days from when they send the form off to get the money back. Finally got an email saying that I would receive the credit in my account within the next 12 days. This was 4 days ago. Woke up to an email from them today saying they were closing my account for no apparent reason. I emailed asking why and waiting to hear back. Honestly such a bloody joke!