Steer well clear
Steer well clear. I had been a customer for about 9 months, using the metal account at £14.99 a month. Never missed a payment, never made dodgy payments, never received dodgy payments.
Out of the blue my account is blocked and banned, along with hundreds of others.
Al money taken. All of my bills that used this card are failing. I cannot access a statement. I dont know what has been paid and what hasnt, but more importantly I cannot get the funds that are legally mine.
The support is laughable, and the response has been "we dont know when, but you will get an email explaining this at some point in the future"
Please - I beg you all to find somewhere else to bank