App = Great, Customer Service = Awful
App great, CS awful.

False advertisement on express card delivery not mentioning anything about working days.

Complain over endless chat. Make it into a ticket.
30 days without response, so you remind them friendly.
Another 6 days pass by, so you start a new chat and all you get is: "Oh yeah, sorry. It got denied. Anything else?"

I recommend you guys to run through your own customer journey when ordering a card, before contacting me about this. Tell me how it looks like to you when you pay the extra money for express deliveries.