Unsatisfactory Chatsupport
It is easy to create a new account. The App is quite self-understanding. However, the support via chat is very unsatisfactory. The agents have no expertise in the field of financial topics, they only search in a data base for bullet points an provide than links to this info, however they don't understand the content. One question outside the FAQ topics and they are lost. I had a simple question re the App itself that 3 different (!) chatpartner were not able to solve. What will happen if I really need expertise for a financial topic??? Furthermore the chat function itself is very unsatisfactory, it is easy to be kicked out, then you have to start with a new chatpartner from the beginning again, this happened three times. You also don't know with whom you talked, just a first name. This is maybe ok for easy topics but not acceptable e.g. for decision making for any of the financial products.