Bad experience with N26
Bad experience with N26

I’ll start with something positive, it’s easy to open a N26 bank account and the app is very user friendly. But closing your account is not so simple... I opened an account and saw somewhere you get Loungekey access with the N26 metal and then contacted them SPECIFICALLY to confirm if I have the lounge Key access  before upgrading to the N26 metal card. It then turns out it’s only offered to UK customers.... I then said that in that case I want to cancel my metal membership as this is why I upgraded. Their response...sorry you’ll need to pay the cancellation fee or keep it for one year..... This was not my mistake yet I have to pay for it