abysmal customer service, obstructionist and unhelpful
I had not used TWise in a while and the app had been updated. I transferred GBP to Euro then when it arrived stupidly converted it back to GBP. I went to help chat and told them what happened. OK, yes I made a mistake, take the 2nd transfer fee, but please convert it back to euro again for free since its obvious I made a mistake. They said cant reverse transaction. I said thats not what I ask, please give me your supervisor to talk to. I was continually stymied for over 10  ten minutes with a refusal to contact the supervisor. I reminded him I am a customer and it is my right. No luck. The rates at TW might be good, but it does not make up for the customer service and goodwill, which is abysmal. I wont be using it again.