Disrespectful bank
I'm very disappointed with this bank.
When I open my account I was in Brazil with a number from there, and then I changed my number for a European number but I forget to change my number in my app, but yesterday they asked me to do an authentication by a code which it was sent in my old number, that I don't have access anymore.
I contacted the chat yesterday(31/01) and I talked with a guy who calls Nycoloas, he explained me the procedure, that I had gone to ATM and made a withdrawal and came back to chat give to him the rest of the information, and he gave me a code and told that someone would call me until 24 hours and I would have to give the code, and then they would change my new number. Until this point ok, because I understand that this is the procedure, but they didn't call me, so I decided to do another chat on Saturday (1/02/2020).
My second chat was with Leonor, I give all my information again and explained that I was waiting for the call but I didn't happen yet, and I was needed to use the app urgently. Leonor told me that the had an intern problem, and my first request didn't happen, so he gave me another code and told me to wait because it was in priority. Now, after more than 24 hours of my first request, I've just tried again to talk on chat.
Now, Fabio talked with me, I had to give him all the information again, and he told me that I will need to go again in an ATM, make a withdrawal and then come back AGAIN to the chat for someone to continue the procedure. 
What he told me: "It seems that there was a problem with the verification so I will have to kindly ask you to perform a new ATM withdrawal attempt so that we can properly verify you and request"
I cannot understand this messy, the first time ok to do all these verifications and also the withdrawal, but if you, as a bank have any problem with the procedure, you had to contact me, you have my email and my new number. If I hadn't tried again to talk on chat, I would be waiting until I don't know when...
I don't know when they will solve my problem, and how much time I will need to contact them.
This is super disrespectful to the clients.
I don't recommend this bank who doesn't' have a minimum of respect with their clients.