Avoid the headache and poor service
This so called bank is the worse banking experience of my professional life. 

The app is user friendly, granted, the branding is slick. 

The customer service is by far the worse, they will take days / weeks to get back to you. I pay 16 Euros a month for benfits which they state includes a dedicated customer service - utter rubbish.

 I was promised a call back in 24 hours  abpout my complaint - one week later Im still waiting -  I had a fraudulent transaction on my account, and after nearly 2 and a half months they have been unable to resolve this. So expect no protrection on your hard earned cash. 

 I am on the verge of giving up pursing that matter. Dont bother complaining because they simply ignore your support messages. I just dont get how they can get away with such bad service. 

I never write trustpilot reviews but I felt the need to warn people to stay clear. I will make it my mission to let the world know how bad this so called bank is. They have a I dont give a dam attitude. so so bad. 

There response to my complaint on email eventually was I have the option to close my account. 

I moved to Germany and choose this bank because they are one of the few that offer an English service.

Motto - Learn German guys there is much better options, many Germans do not even trust this bank, many never it exsisted -  I now know why !