Avoid at all costs! Worst experience I’ve ever had
One of the worst experiences I’ve ever had. Back in July I had a suspicious transaction go out on my account that I did not authorise. I connected my bank who investigated this and refunded me for my loss of £230. 

This week I tried to make a payment with transferwise, and for some reason it wouldn’t go through, I thought it was an error and tried to make the two payments again as i knew if there was a problem wise would cancel any payments not needed. However I was so very wrong. 

Much to my dismay they emailed me and said they were holding £750 of my money until I pay the £230 I owed, I explained  that it was a fraudulent transaction and had been covered by Santander. Santander advised me that the money did not come out of transfer wise pocket so they were unsure as to why they were demanding this payment. Furthermore, I hadn’t received one email or any sort of notification on my account stating that I was in arrears with them. It was as though I was mislead and tricked into making a payment to then have all my money put on hold until I pay a fee that had been covered by Santander for fraud. The bank have suggested I inform trading standards to investigate this company, as not only have they not been transparent with an issue on my account, but they also now have £700 of my money unauthorised. 

It takes days for them to reply to emails and their telephone line is hopeless, they say they do not have managers at this company so it’s near enough impossible to get any help. This has really affected my mental state of mind as you can imagine and I am shocked that such a big company has treated me in such a way. I am hopeful that trading standard will investigate the way in which they communicate discrepancies with customers, as well as their disregard to fraudulent disputes raised by customers banks.