Beware of this bank.
Beware of this bank.
I’ve been a customer for 3 years. My first two years I had an incredible experience in all aspects. I didn’t have to pay fees to withdraw from ATMs, not even in different countries. Customer service was quick and always helpful. But everything has changed, and not for the good. I’ve been having issues with them this past year. Nothing major, but customer service isn’t what it used to be. Then something shocking happened: they closed my account with no previous warning. Apparently I violated their terms, but they won’t specify what it is that I did wrong. They were quick to answer on social media, but no one gives me clear answers. The representative on the live chat refuses to give me more information, and my emails have gone completely unanswered. If you check their instagram page, they have received many comments with a similar story to mine, and some people haven’t even been able to get the funds that they had in their account back. I would recommend that new customers stay away from this bank because they are just not safe.


EDIT about the answer: Wow, I just got yet another unhelpful answer. Funny how they haven’t even responded to my private emails, but they can respond here so that people think they care. STAY AWAY PEOPLE!