Terrible customer service
Easy to open, easy to use, until you actually need customer service. The agents don't understand what you are asking. I just spent over 30min with an agent for a question that required a simple yes/no answer, he wasn't able to do that even after explaining, repeating my initial question several times. So I let you imagine when you have a real issue that actually needs to get solved. I don't see the added value of talking to an agent if he's going to be as useless as a bot.