I did every requirement they asked me…
I did every requirement they asked me to, did the verification process, showed my passport and at the end received and successfully keyed in the code. When I checked back the app, the "Verify Identity" button was loading. So I can't move forward. But I waited a few days then only contacted customer service, they said they will investigate and email me. Waited and waited still no news from them. Contacted them again after a day or two. They checked my account again and the guy said he was not able to tell me what's wrong, bid me farewell and he exited the chat right away. Even if they cannot open my account they could have replied in a less robotic and cold way. All I can say is, what a waste of time and effort.