Really bad Customer Care and experience
I tried to open an account 5 weeks ago and was blocked at the 'validate your identity' part. I contacted them after 1 week y chat (only way to contact them) - I've been told to wait and that I would be contacted soon. 4 weeks later, I recontacted them by chat. Now I've been told that I can't open an account for security reason (they didn't explain it more but most likely because I was out of Europe until recently). The guy I chatted with was condescending, aggressive and try to stop the conversation few times without my consent. He actually stopped the conversation suddenly with a "this is our decision, we do only what we want" answer. I have no clue if my personal information will be deleted or not, but truly, I do not recommend this bank AT ALL. I heard so many great feedback, but clearly, this is not for everyone.