AWFUL BANK AND CONTACT SERVICE
This bank has been a nightmare. The re-verification process didn't work out because I'm not living in Germany anymore, I opened my account with my Chilean passport but now is no supported, so they just freeze my account and now I can't get access to my money. They sent me an email so they can close my account and send the remaining funds as soon as I give a new IBAN. I did that 2 weeks ago! This electronic bank is a JOKE. Contact support is not helpful at all they just ask for your email and after a few security questions they just say, "sorry the cancelations departments work independently from us, we don't have access to the info". I'm so angry, I just want my money back. But no one gives a solution.