Terrible customer service
Terrible customer service. I couldn't access my account for a long time and no one could help me because I "hadn't received my card" but I couldn't track the card because I couldn't access my account. Basically I kept going in circles and getting sent to email over chat then to chat over email, including when I finally requested to close my account. It's great that it's all online but the downside is that there's no one to actually talk to.