Unsuccessfull withdrow
I have a probleme since now 3 weeks about a withdraw unsuccessfull but with the debit in my account. So I have 500€ bloqued in the account and there is no way I can have informations about the probleme. I do a chat every days with the service and the only answer is: I have to wait without more explications. I feel totally still and powerless. The worst is due to this amount blocked i have a negative account of -4€ due to withdraw fee and they threat me to close the account and cancelled the complain if i do not add 4€ to have a positive balance!!!!