I wanted a bank I could trust and rely…
I wanted a bank I could trust and rely on. Banking in my opinion should not be hard. I opened an account, changed all my information for this account. I was told when I would receive my card. The day got closer I hadn't received it, so I called and tried to track...not an option. I spoke with 2 different representatives via the chatting option. Who told me a different date than what I was originally told and my dashboard remained the Same with saying when I should receive my card. The day came still didn't receive my card, this representative told me another date. So now I'm up to 3 different dates of when I should receive my card. Trying to get into a solution I'm thinking I'll transfer money. Well I can't do that because you can only transfer to people who also have this account and you can't transfer out of this account. I was told I could like to a third party specifically pay pal. Nope still didn't work and when I called back I was told you can't transfer without have the actual debit card. I tried overnighting a card, can't do that because that's not an option. I am told something different every time. I communicate with customer service rather call or chatting via message. They only thing that I am constantly told is I'm sorry so and so told you that but that's not an option, you can do that or there's nothing we can do..... I have money can see the money but can't access it. I can put money into the account but can't take money out... I wouldn't recommend this account to my worse enemy. My holiday plans are ruined and all they can say is wait and I'm sorry. I can't wait to get the card so I can close this account.