I wanted to open up a new bank account…
I wanted to open up a new bank account at N26. The interface and offers seemed user-friendly and trustworthy at first but that's where my positive experience ended. The automated registration process got stuck on the "Verification" step. I reached out to customer support but it turned out to be extremely difficult to get quick and effective help. You first have to bypass the automatic chat bot and the FAQ section. No phone number. After finally receiving a short answer from a human that I should use the chat icon in the app I realized that there is no option to do so (as I was still stuck in the registration process in the app). So I wrote an email in addition and tried to reach someone again via the chat. The chat person only told me to be patient while they check the case. After almost 3 months of my first inquiry at N26 I received an email saying the following:

"Thanks for getting in touch!

I've taken a look at your sign-up and currently we're unable to offer you an account due to legal requirements.

Please note that our Customer Service cannot help you any further or make an exception for you.

Have a great evening,"

So my critiques are the following:
- Slow, ineffective, unfriendly and non-transparent customer support
- Waiting 3 (!!!) months to open a bank account only to receive a generic response saying I cannot open a bank account due to "legal requirements"

I would have really liked to know what legal requirement impeded me to open a new account. But their email basically asked me not to contact them again.