Agents closed chats, ignored question
Tried to ask where to find an ID number that I should have received on a document (I did not receive any document). I talked to two employees who were unable to help me and probably did not know the answer themselves. They did not read the questions I asked nor the information I gave them. They copied and pasted answers to the wrong questions. They then ended the chat because I kept asking the same question that they did not answer. I had contact with agents João and Dionysia. They could use some training.
There was also no phone number to call, only live chat.