It depends on the people you are…
It depends on the people you are speaking with. Once when I was creating my account but then I had a video call with a lady who supposed to verify my personality and she was acting very rude, couldn’t explain me what exactly I should do and how to show her my passport for her to verify that. Finally she just hanged up the phone. Another time, I had a question about an income transaction delay and all the infos they gave me were very vague. I'm still waiting for my money.