Worst bank. Go to the competitors.
A. More than 5 DAYS (!!!) waiting for their callback to pair a different phone to my app, so I could get an access.

They said it will take between 24-48 hours, which is just unacceptable, but 5 days?!!!

Anyway, still waiting. I lost hope with them.

B. Had to block the card by phone because someone stole its info. Once received an ok, the system told me that the blockage request has been transferred to the operators. I contacted the support 15 hours later and asked if they blocked the card, they said that they will check, after few minutes they said - we saw the request now and we blocked it now. GREAT, all my money could disappear in these 15 hours.

Worst bank ever. Really.

Go to the competitors.