Shocking customer service
Absolutely dreadful customer service. When I chatted I was told I was not entitled to a phone service with n26 you When I actually was as premium account ( two separate people gave this wrong jnfo!) Then When J tried to ring it it does not work as out of service and I tried several times.
Then I tried to help a friend sign up to n26 and Crystal clear passport id and selfie were sent in rejected 3 times. Then when there was a video chat to verify I'd the operative was incredibly poor. He asked my friend questions like why he wanted an account and when I suggested my friend say to do day to day banking the operative said nobody else could be there and he would go from chat. As we were desperate to open the account after so much hassle the operative said I could be " prosecuted" for helping my elderly friend.when we asked his name he refused to give it. He then terminated the chat without giving any assistance. Needless to say my friend was deeply upset at what happened. It was unacceptable.