Horribly confusing and time-consuming…
Horribly confusing and time-consuming process of opening and terminating your business account. After opening my account I decided to terminate it right away due to developments in personal life. Months later it turned out that I had only canceled some annual renewal and my account had been piling up fees. Customer support didn't bat an eye to the fact that I had attempted to cancel my account and had never used it, but immediately insisted that I pay a year's worth of fees for this account that had zero activity. No compromise.

The sheer amount of documentation on website and app are enough to throw anyone into confusion, but on top of that the constantly-crashing and bugged app caused my support chat to shut down 4 times.

I've never left a negative review anywhere, but as a product owner and service provider myself this uncompromising, money-grabbing attitude left me too bitter to not speak out.