It’s been a year and nothing has happened
For a year it hasn’t been possible to activate my card. After getting a new phone I haven’t been able to link my account to the new phone and without an activated card I can’t do that. So for months I haven’t been able to access my account, let alone my money! In the support chat they said I had to email them which I did. After giving them every information they needed they said they couldn’t help me any further via email and I had to use the chat using a reference number. After doing so the person said he couldn’t help me and they would email me. When I asked to check in my records on my issues (another request I had sent months earlier was to send me a letter via post where it would show my address for registration purposes in my new home) he said that there was nothing showing and I just had to wait for them to email me. 
I’ve never experienced such bad customer service and little knowledge. I’ve spoken to at least 10 different people in the last year and nothing has happened so far! All I want now is my money and to close the account! I can not recommend this bank AT ALL!!!