refund, 5098,23 €
hello all. This is very bad and horrible experience with n26. My account has been canceled on 23 feb 2021 and i got mail from n26 about refund my balance 
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(If you wish for us to perform a money transfer to an alternative account, we kindly ask that you provide us with a 'scanned' version of an official document containing the IBAN in your own name. Once we have official documentation we can then proceed with the next steps of the transfer.) i got this mail on 17 march 2021 and I provide them my official document
After i got this mail👇🏼

(Thank you for your message. We have transferred your information to the responsible department for review. We will write to you soon about the transfer of your remaining funds.) i got this mail on 22 march 2021. 
And last week they said like this
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Thank you very much for providing your bank details. Unfortunately, we cannot process your payout request as the remaining balance after all the transactions being settled is zero.

I didn’t receive my money on given account. So how is supposed settled in zero. When they canceled my account i had my balance there. Even i have screen shot , statement. My last balance was there is 5098,23 €

Hardly request for n26 team please return my balance it was my savings now i lost my work because of covid and i need money for living
Please give responsible answer about how i can get help
Thank you