HIDING BEHIND THE LAW. CLEAR EMAIL SEND US YOUR ACOOUNT
I know that many out there are judgemental and quick to find fault but what I want anyone reading to do is to focus on the facts below,

N26 has not given a reason for their actions on my account since April 9th - May14th which is 35days.

On April 26th N26 emailed to request for a bank account to transfer my funds. In 15mins replied with authentic documents and bank card photo. which they claimed I should have sent to support and not replied to the email requesting this document. This was May1st

Between May 1-3rd I got confirmation after a online chat that the appropriate department has been forwarded my documents and I will hear from them in 1-2days. Today is May 14th and still no transfer of funds or positive communication.
WHATEVER N26 REASONS ARE, THEY HAVE MADE A DECISION TO SEND MY MONEY. SO WHY GIVE ME A RUN AROUND?

Below are some emails received
    
Hey Andrew,

Thanks for getting in touch!

Please correspond directly with the email you have received, I am very sorry Customer Service has no information for you at this time.

Have a great day,

Philip
N26 Customer Service 
N26 Bank GmbH | Managing Directors: Markus Gunter, Richard Groeneveld 
Klosterstraße 62 | 10179 Berlin | Germany 
HRB ID: 170602B (Berlin District Court Charlottenburg) | VAT ID: DE 30/595/7096
==============
Hey  Andrew, 

Thanks for your email and for the documents you provided; we forwarded them to the dept. in charge for your folder.
We will come back to you as soon as possible.

Have a nice day, 

N26 Bank GmbH 
Managing Directors: Markus Gunter, Matthias Oetken 
Klosterstraße 62 | 10179 Berlin | Germany 
HRB ID: 170602B (Berlin District Court Charlottenburg) | VAT ID: DE 30/595/7096.


--------------- Original Message ---------------
From
Sent 01.05.2019 11:17
To
Subject: FW: 04908925
  
From:
Sent: 01 May 2019 09:19
Subject: RE: 04908925
 
Hello,
 
I submitted a bank verified copy of my Nationwide bank statement as requested in less than 15mins of receiving your email requesting that I provide you with this documentation. Note that your N26 bank has previously credited this same account which bears my name, so practically and legally there should be no cause for delay.
 
Today is 1st of May which means that any transaction thresholds limiting my/your ability to make transactions is over and I can make transactions in accordance with your terms and conditions.
 
I would like to state that as a financial institution in a customer facing industry you have failed to provide any details whatsoever regarding the restrictions placed on my account. So how can I address any dispute or issues arising?
 
I would be forced to take FURTHER STEPS INCLUDING LEGAL ACTION and compensation if you fail to address this issue of releasing my funds promptly.
 
Regards
Andrew
 
Sent from Mail for WindoSent: Friday, April 26, 2019 9:1
Subject: 04908925
 
Hey Andrew,

In order to be able to transfer the remaining funds from your N26 account, we kindly ask you to send us an official bank statement of the desired recipient account, with the following information clearly visible:

* Beneficiary Name (name of the account holder)
* Account number
* Sort code

Please note that this account should be in your name.

Thank you for your cooperation.

Kind regards,
Your N26 Team
N26 Bank GmbH | Managing Directors: Markus Gunter, Matthias Oetken
Klosterstraße 62 | 10179 Berlin | Germany
HRB ID: 170602B (Berlin District Court Charlottenburg) | VAT ID: DE 30/595/7096. 

ref:_00D24H3gm._5001o3RnyAL:ref

AFTER THE EMAIL AND TRUST PILOT REVIEW

I am glad to comment the utter rudeness from the customer service personnel was not continued.

However, THIS ISSUE HAS NOTHING TO DO WITH EUROPEAN LAW.
YOU INFORMED CUSTOMER THAT ROUTINE CHECKS WERE BEING CONDUCTED ON ACCOUNT from April 9th. 
You N26 said expect email from us.
N26 did not send email until April 26th
The EMAIL CLEARLY STATED PLEASE PROVIDE AN ACCOUNT IN YOUR NAME FOR US TO TRANSFER YOUR FUNDS.
A decision has been made. WHY HIDE UNDER THE PRETEXT OF ROUTINE CHECKS. WHO DOES ROUTINE CHECKS FOR 35DAYS OR AFTER SAYING WE WANT TO TRANSFER YOUR FUNDS????? WHO? 
I WANT MY MONEY AND NOTHING MORE BUT I WILL GO TWITTER AND FACEBOOK NEXT.

LET THE WORLD KNOW HOW YOU TRULY THREAT YOUR CUSTOMERS.