Terrible experience, I want my funds back !
I wish I had read all the negative reviews I see here before choosing N26 to be my main bank.

I recently moved to a new country for a job and opened my account to receive my monthly salary as well as manage spending and savings. Everything went smoothly, until I tried to make an outgoing transfer to pay my rent. I unfortunately forgot my PIN so I requested a new one, which requires a re-verification of your ID.

So I proceeded with a re-submission of the same ID that I used when I initially opened the account approximately (3 weeks prior). Since then, I have been literally locked out of my account with no access to the app nor my funds.

I have been contacting the customer service team via chat everyday for a week now, and so far I have been told me 2 things repeatedly: 
- my issue has been escalated to the "emergency" team
- someone will get in touch with me "very soon" or "in 1 to 2 days" via my registered email or by phone.

After almost 10 days and counting without being contacted at all by anyone at N26 (neither by email or phone) regarding my case, I think it is now safe to say that the customer service team was lying, plain and simple. 

The most recent turn of events was today, when 4 different customer service support agents just closed the chat on me directly after I asked for a status of my case, and didn't even give me a chance to respond.

Meanwhile, my entire income being on this account I am now homeless in a foreign country (and I do not speak the language) due to my inability to pay my rent because of this so-called bank. I have mentioned this several times to them and guess what they've done so far? Yes, nothing. 

My experience has been an absolute nightmare, and if you ever face a similar situation, I can testify that N26:
- will not care at all
- will not take prompt action to solve your problem

I am incredibly terrified reading reviews of people who faced the same thing and are locked out of their accounts for months. I need my money to be able to survive and I cannot understand that a company that relies so much on technology has such poor handling of their online procedures. 

Let me not even get started on the VISA card, which I am still waiting on, by the way.

To N26: this is an emergency, I need to access my funds. It is unacceptable that a re-verification with the same ID for a one-month old existing account leads to locking people out of their accounts.