Awfull experience
Awfull experience. I was a victim of a scam so I sent N26 my police report and all the supporting documentation proving that it was a scam to contest the payment (in EU law you can do that until 8 weeks after the direct transfer was done, and I did it with only two weeks of difference). They kept saying that the beneficiary bank was not replying even though they do not need their response to conduct an investigation (I worked with investigations, I know that for sure!) until my eight weeks were done, that was when they told me that there was nothing they could do and ended the investigation. I contacted myself the benefitiary bank and they replied me in less than 3 business days, however I could not do this contact myself, it had to be done by my bank (N26), so basically the money that was stolen and could be taken back is gone for sure, since N26 choose the scammers side on this one.