Never again with N26
I never had any really issue with N26 until recently I had stayed at a hotel and a hold was placed on my card. A few days had past and still the hold was not released back into my account. I had asked the hotel if they could release the funds and so they did which the also provided me with a release of funds form. I called N26 to provide the form and the customer service rep told me she would not accept the form until after 13 days. On top of that once I asked for a supervisor she told to hang up and speak with someone else. She made no attempt to make any type of resolution. I called again and the agent I spoke with denied looking into my account after telling me that I didn’t answer any of the security questions properly when I think I know my own social security number I can perfectly read the token number and I know my address. I get policy I get terms and all of that but how is it that it’s going on a week and MY MONEY still has not been released back into my account, even with funds released form from the merchant stating they no longer have the funds. This company does help with nothing at all they take forever to release funds into accounts and you get know help whatsoever from they’re supposed customer service who provides no service at all.