Fake notification - "confirm the outstanding transfer"
I was sharing a great impressions of N26 as you – I was telling everywhere it is the best bank. But I just faced the issue, I payed the regular rent I’m paying each month almost 200£ on 1st of December, five days latter I got the notification to confirm outstanding payment and I confirmed it, and N26 made another payment. Then I checked it out and it was a double payment. When I contacted N26, they told me it was my mistake and I inserted my pin on 6th of December as well, which is true, but I did that as I though based on the “fake notification of the outstanding transfer”, that my payment from 1st of December haven’t been proceeded. I would resolve this issue easy on my own with my landlords, but when I tried to download transfer confirmations, I got the same confirmations with the same date of 1st of December for both of the payments, so I’m missing the evidence to resolve my problem. And N26 told me to resolve my problem on my own, as they investigated the case and as I inserted the pin, that means it was my mistake. Can you imagine how I’m currently feeling, like I don’t have control over my money, I completely lost the trust. So please be carful, I was lucky it was not more then 200£.