I'm a new N26 client
I'm a new N26 client. Account setup was challenging, perhaps because I'm an American living in Italy. Using the app, it asked for a photo of my identity card or passport. I used my Italian identify card and received a message that it didn't match my selected form of identification. This took two weeks before I was informed of the problem and my account was reset so I could try again. Again, my Italian identify card was rejected without explanation. I tried to send a photo of my permesso di soggiorno but the app wouldn't accept it. finally, after a total of more than a month, I tried again using my US passport. Success in less than 15 minutes. It would be helpful if N26 provided reasons for when an application is not initially accepted. Now that the account is set up it seems to be a very good service. I've had one issue with the debit card being declined but that was resolved via chat.