Chat staff have much better things to do than help customers
Hello N26, your twitter support staff were absolutely fantastic and managed to resolve the issue in less than 4 hours.

However I take exception with your claim that all your support staff are trained to the same standard.

Due to having my browser agent being set to Spanish to test a back end connection my last interaction with your company could only be done in Spanish as I couldn't clear cookies and retain log-in info.

 Your agent 'Carmen' mocked me for not being able to explain my issue fully enough in Spanish although I'd mentioned I could explain in 2 other languages. In the end 'Carmen' left me waiting on a transfer to another agent for 20-25 minutes before closing the connection, I guess when her shift ended. Please have a look at the chat logs and see if that's how you'd like your customers treated.