I use this bank since they started
I use this bank since they started. First I was amazed by how good and innovative they are, and by the perks they offered. As years went by, I feel like on the customer service front they didn't progress much. I liked to call them on the phone, now it's not possible anymore. Sometimes I have to stay logged in for minutes (at one instance, an hour) on chat to be able to receive some answer. I wish they brought back this service, at least for premium or long time customers.