Very Bad Customer Service / BANK TO FEAR
Very Bad Customer Service, you should leave this bank. Serisously I couldn't contact the Support Team for 6 months now to access my account and unfortunately that's there business model, unbelievable, you are worst than french conservative banks as positionning yourself as a disruptive/technology bank. Any developer can make an application and shareholders investments can help you get a european bank licence.

To open an account (easy part) you are ready.

Customer support is another business and you are in its first learning curve. PAGE 404 NOT FOUND and Customer service never responds.

Now I reset my password via email and change it, get phone authentification 6 months ago, sent you multiple emails to access my account, no reply.

I want to have access to my account wthout phone authentification now, what documents do you need what is the process?