account cancellation
I opened my Account with N26 7 months ago and I was quite impressed with the fast service and easy signup process. then 2 months ago we opened another account for my wife. She had been using the App and account for all her transactions. Then about 2 days ago she received a notification that her card has been locked. When I enquired all I kept being told was compliance check and all. Shortly after she received an email that her account was being closed. Although it was absurd and not acceptable, there was nothing to do... Then I started to check that if there are some people who have faced same kind of issue. the result is there are a lot of people who faced the same issue. To be honest now we are worried about our money after checking the reviews. it seems that it will be hard to get our money. I had trusted this bank, I use this account even for salary. But after today I will also close my account. absolutely unreliable

PS edit after their classical reply: there are %20 bad comment about them but they are still using a template for their reply. They do not say something different in their mails. 
I'm tired of hearing and reading to the same explanation (regulation , safety, bla bla ).I highly recommend you: change the regular checks you make and make a clear explanation to your customers.
We trusted you and only opened an account from you in Germany and now you are asking us to provide another account number in Germany. I can't send my money anywhere right now. In addition, if we look at the comments below, those who give account information are not paid. I am waiting for your answer that will produce a real solution as soon as possible.