Great, until you really need them
I really don't recommend this bank for long-term banking. They're absolutely fine - until something goes wrong. And these days - something will go wrong at some point! In short, I was scammed, and N26's customer support was not helpful at all. It took them weeks to decide whether or not they had to refund the money that was stolen from me. Initially, they said they weren't liable for it at all. After contacting them about five times, I finally managed to get them to cover about a third of the money that was stolen from me. I'm convinced that if I'd been at a bigger bank, there would have been much smoother and fairer procedures for dealing with routine fraud cases.