I couldn't get my money
I used N26 for a period of three maybe a little bit more months. It was a really good user interface and other opportunities but I wanted to change my phone number, which I thought was lost. They asked verification again to do this. I did, Although all my information is legal and true, they didn't accept it. (Date: 20 March 2020)

I know that my information is clear, true, and legal. That's why I tried the open my account. I asked them to create a new case and tried to solve this problem for 10-12 days. They didn't solve my problem.

They wrote to me that I had to fill in the cancellation document to send me my money. Then I sent an account cancellation document to send the remaining money to my account. (Date: 3 April 2020)

5 days later (8 April 2020): Surprise! They said that more documents were needed: Send the scanned IBAN to confirm the process. Scanned IBAN? I didn't even understand. I sent my document again.

14 days later (22 April 2020): They sent a more descriptive mail, thank God! 14 days later. It could have been more. They need "...a scanned copy (PDF) of an official account statement with IBAN related to another bank account..." I sent it.

28 April 2020: Of course! I still haven't received an answer. Were you expecting something different?

I would like to thank N26 Customer Service for helping me with limited authority. They are great! Back Office Support? I don't want to talk about them.

If you are a corporate company you should never victimize your customers. If you close your account unnecessarily and have money in it, you should quickly send it to another bank account.

I already tried to solve my problem from support chat on the website, support@26, and other ways. These steps never worked.