Terrible bank - got locked out of my account
As an active N26 user, I wanted to open a savings account via N26. As there's another bank involved, I was asked to go through verification again and I will for this time not have access to my account. Unfortunately, I received an email that N26 is unable to open an account for me due to legal restrictions. Also, due to legal restrictions they say, I am not even told why. Now I can't access my old account with all the money on it.
I contacted customer support 3 times now and was always told I will receive an email. I am waiting for the mail for almost a week now. There's neither a way to log into, use, or at least get the money out for me now and I am scared getting my money out will be a long and exhausting journey (probably even with a lawyer), as I am unable to talk to anyone, visit any bank, and don't know how to get my money back!