They got all my funds without notice or explanation!
They had a second identification check up while I'm living abroad and their system cant support my foreign passport online unless I go back to Germany to present it "again" to the local post office. All my funds are frozen and my only option is to close the account and transfer all my funds to my bank account abroad, but their system also don't recognize my other bank. I'm trying to contact their customer support every day without response, explanation, update or estimate to have this problem solved. I have bills to pay and there's no landline to call, they are only an online bank and completely dismissive to all my attempts to resolve this situation! I feel helpless!!! My worse experience with a bank! Get your funds out of this bank ASAP!


------


Waw! This answer from n26 to my review is just but a politically correct answer. You know things are not working this way, I'm trying to contact you but nothing. No answer, no estimate, and obviously I can't proceed with the identification process unless I return to Germany. What are u talking about? This is your politically correct answer to keep fooling your future customers? You are the worst bank experience! All wrong! It's been a month and I'm still waiting for my funds to be transfered without access to my account. The app doesn't work, I can't complete the identification, no answer by email or any update or estimate for this situation to be resolved from the chat.