Poor Communication Channels
The service is good.  However I do have an issue,. Last week I lost my phone and am currently in France.  I have ordered a new SIM card and a new phone
arrived today (22/09/21).   I have not been able to transfer any money to my French account!  Why?  Because your system for transferring money does not take this situation into account.  I have a tablet but cannot receive SMS messages on it.  My only other registered device is the phone I don't have.  
You say contact you.  There is no number, I don't have the number!  I cannot contact you.
There is no way on using the system that will allow me to transfer money or get in touch.

Graham Cox