Total lack of respect and empathy with customers, do not recommend N26 bank to anyone
N26 started a partnership with booking.com and it all consists in booking a staying with booking.com using a link provided by N26 through their website and based on that, a percentage of the spent amount would be reimbursed as cachback in my account. At some point I got a message showing the amount I was to receive back. Well, had my staying at the hotel, paid with my card as requested in order to eligible to get the cash back, and a few days after coming back home I contacted N26 to ask about the money, well they said I had to wait 64 DAYS to get the money I was due FIRST TIME I WAS HEARING ABOUT THAT, I was taken aback of course because this wasn’t clear on their prospection but well, I decided to wait.

70 days later.....nothing yet then I started to get in touch with the bank and was forced to go back and forth between booking.com and N26 customer service team for at least one month, even though at that point I had all the screenshots and proves to show them I’m eligible to get my money back. 

Today nearly 4 months after my staying I received one email from N26 with their “final position” on this matter saying that they would no longer handle this matter and I should contact booking.com and THEY WOULD NOT REPLY TO MY EMAILS.

Swear to god, still now I don’t now how to react to this, what kind of bank does that to its customers? Seriously, what kind of serious and trustworthy institution does that? Showing 0 respect for clients.

Do yourself a favor and never bank or engage in any business with N26, you will be saving yourself a hella headache