Its Easy - To FRUSTRATE you - not for banking
I had a simple issue to add my phone number to my account. Without which i can not even transact anything online ( Basically useless account online ). Just for the basic issue which any bank in the world would take a few minutes, N26 has not been able to resolve it since 2 weeks. I mean seriously, it is the level of your online banking. How could you be sure about the security of it when the data executives take 2 weeks to add a phone number. I am frustrated to tell this thing to every customer care executive and in the end i get a message that the isue is escalated and nothing happens after even 2 weeks. Now the money would be blocked as i cant transfer any money without my phone number linked to my phone. You can not even talk verbally to any customer care executive unless you have their paid account of Black card. You cant even chat to them 24x7. To be honest my friend uses a DKB and its just way way beyond N26. In my experience if you want an example where you should not have an account is N26. Avoid it the best you can. Seriously Dissapointed.