Very shocking service
Very shocking service . They froze my account over a month ago , shortly after I received a transfer of £1050 from a sender who has sent me money multiple times over the last few months . They asked me for all sorts of documentation , including 3 months of the sender’s bank details . As well as asking about a transfer I made from another personal account of mine . I provided information about the transfers , only for them to ask about further transactions from months ago , again asking for bank statements . What happens when I provide those ? They ask about more transactions ? If they have issues with the money coming in I have asked them to contact Barclays . Customer service is unhelpful and they take days to reply to emails . They just sit on your money and gain interest . I wish I read the negative reviews before opening . I plan on taking this up with financial ombudsman .