The worst customer support ever
The worst customer support ever. I had to contact them 3 times through 2 years and it all resulted in a very bad experience. 

Once the process of unauthorized purchase took 2 months to solve since the person who was handling my case didn't start the whole process even after getting their confirmation email with info that I should contact them after 12 days. Once I contacted them, they figured out that the person responsible for my case didn't do their job, so I had to wait for another month.

Second, the card was sent to the wrong address, because there was again more than one person handling my case without communicating between them.

And today was the third time. Yesterday the new card which I had to order was 15€, today when I spoke with someone else it's 30€. You have to contact them multiple times to get an info or update. 

They don't seem to understand customers in general. If this is your main account where the majority of your money is then you should not be chasing them for updates or confirmations to your last reply but that should be their main concern to give you solutions and updates as soon as possible.

This time was for me the last time I'm dealing with them. I will have to find a better solution for myself because this is clearly not working.