Locked out of account. Terrible customer service
I got locked out of my account because I changed my phone number. The verification process is cumbersome and makes you go to an ATM to withdraw cash so they can verify your identity. Then you have to wait for a call (it can happen at anytime in 24 hours) to provide a code. If you miss the call (as I did), you have to start the whole process again, including going to the ATM again. Customer service is just terrible and not helpful at all. It was by far one of the worst experiences I had with a bank. Changing a phone number shouldn't require this much work to update the account. You are better off going for a traditional bank or using any other digital bank (Monzo, Revolut, etc).