Nice Failed Login Loop & A Joke Disguised As Support
I didn't use N26 for a few years and when I needed it for a trip, I had forgotten my password and lost my old phone number.

Resetting the pw via email didn't suffice, confirming my number was needed as well. Not knowing the Nr anymore, N26 support section for "can't login due to lost nr" literally tells me to login to the app and contact support.. funny as login is exactly my issue. 

So instead I try to call their hotline. Even funnier, you don't get past the automation without entering your Nr. So again I cannot speak to anyone. 

Next move, I write an email explaining the situation and that I need a real person to help me. Automated email says 3-5 working days, yet I get an answer 11 working days later. 

Now comes the best part. The lady completely ignored my email and literally copy pastes the info from the support page, sending me back to login to the app..

I reply immediately, again explaining the situation and that was more than 5 working days ago. I'm still waiting for an answer, but hey at least they were quick to send me a survey, of course without ever solving my problem. 

I know this is quite the rant, apologies for that. However, we are not dealing with a random online shop, but an online bank from who you expect a certain degree of professionalism.