New residence permit (Germany) is not acceptable for verification.
First verification specialist told me that I have to have good headset to give him chance to do his job better(without earphones he told me that the voice is unclear. Unfortunately there is no any requirement about this during registration process.) Finally when I find new earphone your second verification specialist told me that he couldn't verify me and couldn't say why. So I connected with support team where I found that my residence permit(issued on November in Germany) is to new for the system, again no info about this in website or during registration process. So I spent 3 days to clarify thing which can be added with just one sentence on your website. BTW support team is working pretty fast. I just want to remind your slogan: Bank withOUT the bull...