Non existent customer service. Arrogant agents. Outrageous bank policies.
Rude and arrogant agents. I was unable to open an account without any reason. Robotic agents kept saying “we can’t open an account and won’t provide you any further information”. I went online and left some negative reviews on this bank and got a response saying that I was unable to open an account because my identity can’t be verified. Why agents couldn’t tell me that at first place???? I got back to customer service saying I’m ready to provide any information to verify my identity and again I got the same automated response “we can’t open an account and won’t give you any further information”. This is outrageous. Of course you can’t verify my identity by just asking my name and date of birth! All online banks in the US ask for photos of IDs, social, selfie etc to verify identity. Why can’t you? Absolutely terrible.