I CURRENTLY HAVE NO ACCESS TO MY MONEY
I CURRENTLY HAVE NO ACCESS TO MY MONEY 
This is the most appalling customer service I have ever experience. I have spent over 3+ hours today contacting customer support. I can currently not log into the app on my phone because I need to change my phone. I have contacted customer support 3 times about this, which is only a chat - there is no other option.

The same thing happens each time. They verify my identity - ask for number on card, number of personal identity card and details of 5th last transaction. 
They then ask me for my new number and provide me with a code and inform me that I will recieve a phone call within 1 hr.

So I don't get a call, I contact customer service AGAIN. I do the same identity verification AGAIN. 
I am told that they did infact try to call me 3 times. I had not 1 missed call!!! They tried to contact me on my old number(which I do not have) and then my new number,... but odly enough I did not have any notification of a missed call.

The employee offers no explanation. Everything is clearly written from a book, unpersonalised and unable to thing for himself. He then GUARANTEES me 100 PER CENT. That all information is now correct and I will receive a phone call within 1 hour.

I RECEIVE NO PHONE CALL.

So as you can imagine by this stage I am fairly frustrated, after hearing lots of bad stories about N26 Customer support I recently decided to take a leap of faith and make N26 my main account.

SO I CURRENTLY HAVE NO ACCESS TO MY MONEY 

SO I contact customer service again. Chat window ops up. SAME VERIFICATION PROCESS. Only to then be informed that 

"no sorry this phone number is being used with a different account you cannot use it"

after I assured the employe that, that was in fact my telephone number..
..it turns out she 'had made a small mistake'.

Then much to my frustration she completely disconnects the chat without further support. THIS IS DISGUSTING!!

After this issue is resolved, I am leaving N26 and encouraging any friend or contact to do the same. This is about 12hr now since I have had no access to my account.

SO I try a 4th attempt
SAME PROCESS
SAME VERIFICATION

I ask if I could possibly chat with someone higher up as obviously something with the callback process not working and it is quite important I gain access to my account as I need to pay a few urgent bills. 

The only response I receive is that It will work this time, without doubt!

When I try to express my concern again the employee

FOR THE 4TH TIME DISCONNECTS THE CHAT!!!!!!!!!!!

I AM COMPLETELY AT MY WITS END. WHAT A JOKE FOR A COMPANY. WHAT A JOKE FOR CUSTOMER SERVICE

PLEASE LEARN FROM MY MISTAKE AND DO NOT TRUST THIS INCOMPETENT COMPANY WITH YOUR MONEY!


during this whole process, I did as for a case or reference number. i was informed there was not one. I also asked for email confirmation that they did in fact call me. I was also informed that they could not provide me with this information either!!!!!!!