Unfreindly Verifications Agents who can't communicate
I tried to verificate my passport. The first guy was not friendly, not focused ( he would switch off mis mike and chat with his collegues) which made it very confusing to me.. After we couldnt verficate my passport,so I called second time. We managed to move along wiht a second guy, but as I didnt undestand what he is trying to tell me about the camera - he just  switced me off the line!!  I guess they are paied per verification person chat ( and not per sucess). I think I prefer to have a ''normal'' bank where you can call and have service.