Terrible
Terrible customer service and inept verification process. I have had a P2P transfer pending for 12 days and can't get a response from customer service despite having sent in all required documents and being verified through SingPass. I work in a bank, so I understand due diligence but for the high fees it's really not worth being left in limbo with no proper explanation for the person waiting on the other end. 

If anything, letting the other party know that Wise has been " performing checks " for almost a fortnight is a bit embarrassing and makes it seem like a shady transaction. Don't waste your time with Wise, there are plenty of digital banks and transfer platforms that actually value their customers and have more efficient processes in place.