Clown world
So I bought a new phone and wanted to synchronize it with the N26 mobile app. After a lot of time and effort I finally managed to desynchronize my old phone so that supposedly I would then be able to synchronise my new one automatically. Then I tried to synchronize my new one by agreeing with the standard procedure of being sent an email to my personal mailbox via which I can confirm that I want my phone to be synchronized. This is the first step of the synchronization, it is all automatic. Yet every time I get sent an email for confirmation and I immediately connect to my mail address through my new phone and click on the link, there is a message popping up saying that this link is not valid, or is no longer valid, and that I should open it through the device that I want to synchronize. Yet that is exactly what I am doing. I am opening it through my new phone. It is all ridiculous and exhausting, I spent FOUR hours yesterday going back and forth with this dead-end process and I spoke to multiple assistants through livechat, none of whom were able to help. I have the metal card and should be able to receive help especially when it comes down to such a simple demand - I simply want to synchronise my new phone with my n26 profile. I am completely desperate at this point and do not believe there is any solution other than shutting down my n26 account altogether. This is absolutely outrageous. Unfortunately I am not in France and the phone number associated with my n26 account is not able to make or receive phone calls, although it is able to receive text messages. So I wanted to speak to someone on the phone but they said that I can only call or be called via the number associated with my account. This is despite the fact that I have another number that I am willing to call from, and that they know it is me because I gave them all the info of my ID and Bank card so clearly it is not a case of fraud. Yet they said I can only be contacted through the number associated with my account so I tried to change it via my profile on the web app app.n26.com. But then when I go to personal setting and try to change my phone number it says this : Continuer depuis mon téléphone synchronisé
Pour des raisons de sécurité, vos informations personnelles peuvent uniquement être modifiées depuis l'appareil synchronisé à votre compte.
So I am going in a circle here unable to get out and find a solution. The only solution, like I said, is to close my account, end all ties with n26 and get this nightmare over with. I wanted to urgently buy something online and also to send money to someone via my online account, this is not something that I can just go without. This is the worst bank experience I have ever had, so disappointed. I was so enthusiastic when I got the n26 card last year and even more enthusiastic when I got the metal one this year. I am majorly disenchanted.