Budget Bank
It's a Startup, so you get what you pay for. The Ryanair of banks. 
They do not have humans in customer care - just bots, which are unable to understand the issue or help. I spent over 2 hours yesterday going in circles from their online chat to my email, ping-ponging back and forth. Like all the recent negative reviews, my issue was with the re-verification. They have locked me out of my account. 

Two stars because up until now it's been fine and easy to use. But my account is frozen and they refuse to help. Incredibly frustrating and hopeless.