Discriminatory bank, incompetent and ignorant employees pretending knowing
Discriminatory bank. I live in Germany and I have a 5-years résidence card still valid for two more years . They simply refused my membership because the representatives of customer service , dared, to judge the residence card is not valid. I don’t know, they think they are the immigration agents or what ? Pretending they know what are the types of the residence cards issued by the German authorities .  One of them was saying it has to be a card shaped and the second one said, this is the rule, no credit card shaped card , no account at N26. This is insane, it really shows how amateur and how incompetent are some of the agents.  So, I got declined for the stupidity of whoever. My residence card is not in a shape of credit card, Talk to the immigration service why I was given another type of residence card  shape. Indirectly they made me feel I am faking my documents but didn’t say it: they keep advancing this is not valid, this is not accepted . Then what ? You want me to bring a  card meeting your standards or what ?I don’t have  the authority  to do it, then bye bye. I tried and I realized how dumb such a bank is. It’s non-sense what you advance . Your employees definitely lack of training and should rather spend an internship at the immigration service or research à bit about the cards. For being ignorant and pretend knowing, I prefer to escape. Never again with this poor bank. Such a shame

EDIT: about the answer: 
Amazing! Gag me. I just got another stupid response. I am registered in Germany, and I have already another bank account, so your argument of financial institution is just irrelevant, you’re such a poor and shameful bank . Funny how You tell you are working on accepting other ID , because mine isn’t an ID already ? Then since you pretend you’re everything, the center of the instituions, LOL, with no knowledge please. I use my presented ID in Germany, to travel with it in All Europe and do all the bureaucratic work with it, I have a Very score at the German Credit Institution . Please spare me your blabla and procrastination and discrimination. you are the only organisation and administration who doesn’t accept my ID in all Europe. Funny! another fact to prove your bank is a real joke. Stay away from this discriminatory bank !!!