If you ever need assistance, you are on your own.
Wise works fine as long as you don't need to get in contact with them. Transfer to Brazil via proxy bank or tranfers at all via a proxy bank is a nightmare. I run now in circles since 4(!) weeks and first they asked for a lot of documents and now they ask always for the same documents I already provided. Every time another agent. The support team from Wise doesn't read my documents and mails also. Chat is friendly but doesn't solve the issue. This is really disappointing especially because it worked fine in the past. But there ist no way to talk to someone or get in contact directly. Seems I need to find someone else who provides better service.

The answer doesn't explain a lot. Extra checks are fine but does that mean that you need the same documents over and over again? Or just ask for the same documents again and again without reading?
I guess no. I know it's not about wise but sorry you should select your partners better and your communication channels needs also to improve.