For a digital Bank they are super slow…
For a digital Bank they are super slow at processing requests. If you want to cancel a direct debit. You have to print a document then fill a form and sign it, then scan it again and send it to Berlín. I mean this system is so primitive give all the technology available such as ‘hello sign’ or something similar where you can sign documents virtually. I don’t have a printed so wasted 2 hours just in this. Customer support offers a very rude and poor service. Not over yet, I have to relocate due to an emergency so I tried to closed my account. It’s been 2 weeks and my account is still open. Apparently it needs manual handling according to support. Poor poor poor for a digital bank. I do not recommend it. Revolut is a lot better.