Probably no fault of yours
Probably no fault of yours but the paper work and time to make transfers keeps taking longer and being more complicated.   Im sure you are just trying to navigate the ever changing banking requirements that force you to deviate from your original, "make it really simple and easy formula".    Not sure if adding crypto could simply anything for you or would just add layers of complexity.   The service is still great when and where it works.   I am one of the people that do transfers to Hong Kong (and Panama when it becomes possible)