Very suck after service!
The security of this bank is good, however, it‘s not easy to deal with their agent. I did faced two rude agents when I am opening the account. Then last Wednesday, my purse was stolen by pick pocket in Germany. Then I need to block my card and reorder another one with €6 for the new card. When the new card came, I can’t activate with the 10 digit number below my name, no matter with iPhone or my laptop. I contacted the agent name James and he said he will send me an email after this because my card has a bug. Then after few days, still no news yet. Then I contacted the agent again, the agent name Markus told me that just wait, and wait and wait and wait, then he cut my line after this. Then I contacted another agent name Ana. She told me maybe is my mistake, and ask me clean the cookies, use chrome, and everything to log in the card. But then still cannot resolve the problem. I ask her how was it, she said wait few days again, I told her all my money was lock inside the bank, she said there‘s no time frame was given on this case. and from 9.12.19 to 23.12.19, I still do not receive any update from email or even a call! Such a poor after service! Shame on you N26!