Transferwise stole $700 from me
Transferwise stole $700 from me. 

On 10/14/21 Transferwise (wise.com) took $700 out of my bank account. On 10/18/21 Transferwise (wise.com) took another $700 out of my bank account. 
I have only approved one of the 2 transactions. 

Transferwise says that they only took $700, not $1400. My bank account clearly shows that $1400 has been deducted. 

In the Transferwise app, it only shows $700 was taken. Transferwise says that they had investigated this and this was their response: 

"Our payment's team has investigated this, and we can confirm that only one payment of $700 was taken from your account. It looks like two transactions from your history, but the first "deduction" was our system communicating with your bank to check if your balance can cover the total amount of bank debit transfers over the past 4 business days. The only payment was pulled out on 18th Oct 14:04 (UTC)." 

So basically Transferwise is denying having taken $700 on 10/14/21 when it is clear from my bank that they took $700 that day. 

My bank transaction report for that week clearly shows that 2 different $700 amounts were deducted and not refunded (each transaction also has a different ID#).