Absolute joke of a Bank, do not recommend!
Been using N26 for about a year now as a bills account. I make monthly transfers from my personal account on a once or twice monthly basis, never gone over 10 transactions a month.

This month is where N26 has really let me down; I'm moving in with the other half, and we both transferred deposit and first month payment into the account (10th May) totalling £1000 into the account. My payment went through fine, and the other half's not so lucky.

My account has been in review since with the other halfs payment missing from the account completely. We are supposed to be moving in this Friday (17th May), but with no signs of the money being in the account this has caused a lot of stress between us.

I contacted customer services on Saturday (11th May) who informed me the money would be in by Monday (13th May) - didn't happen. Contacted customer services on Tuesday (14th May) Where I was told my account is under investigation and couldn't provide further details.

When this is resolved, I have no doubts at all I'll be closing the account, and won't look back. No sense of urgency in resolving my account issue.

EDIT #1: N26 emailed me 2 mins after posting this review (11:47am), asking to provide addition information. I responded with additional information at 12:01pm. Still no sign of Friday nights transfer within my account after providing screenshots of the transaction from each account - now being asked of proof we're moving house. To which I've provided a screenshot of our application and an email between me and my estate agents confirming contact/move in is on the 17th May. Was this needed, even after providing proof of where the money came from? Eagerly awaiting a further response.

EDIT #2: N26 emailed to confirm they've sent the information over the the relative department (1:44PM) - Still missing payment from the other half, from Friday 10th. The closer it gets to Friday 17th the more stress we are feeling, all from an issue many others have previously talked about. Surely a phone call about this matter would have been far more sufficient if the case is this critical - alike a regular bank?

EDIT #3: N26 emailed again (2:57PM) saying they have completed 'routine checks' and everything should be back as normal. But the payment from the other half is still missing. Very disappointing so far, The response time has defiantly increased since leaving a negative review, yet the underlying problem has yet been resolved - and shouldn't take a bad review to jump on a problem.

EDIT #4: As end of the day draws near (4:15pm), I contacted customer support via the live chat asking if I could have further clarification on where my money was. To be honest the support agent was probably the most helpful agent so far - by providing me with the complaints email and advised the case had in fact not been completed - even after saying I could use my account as normal.

EDIT #5: 5:15pm now, with no further correspondence, or notice when we will receive our money. Formal complaint has been sent to the complaints address now.

EDIT #6: Sent another email as its now the last day until me and the other half move in together (16th at 9:45am), Still missing a £400 payment - Not acceptable.

EDIT #7: We've received a letter from Lloyds Bank (the other half's bank) as they have also investigated and tracked the payment  Confirming N26 have the funds, I've provided everything required and N26 has confirmed everything has been sorted with my account. So, Where is our money? Can't believe it's quicker to investigate and track down the payment rather N26 Just release our money...

EDIT #8: This is getting very long winded, I've had to leave work early due to the stress of moving tomorrow with no money in my account. Are N26 going to cover my losses for today? Doubtful. We are so stresses and is causing tension between me and the other half. Was told via live chat the money could have been refunded - REFUNDED? Imagine if i just sold my car to someone, and the had a car and their money back - you simply can't do that?! I highly suggest N26 give us our money now, a call would be nice about now explaining whats going on.

EDIT #9 (Conclusion): I Finally received my money back on Thursday 16th May at around 4pm. The sheer stress this has caused is beyond belief. I'm still without an explanation and formal apology for the whole fiasco. Will be tying the account up and closing the account in the coming few days.

To be completely honest, N26 does have potential, the app is easy to use and the interface is good, just a shame about customer experience is abysmal.