No Response at all via email. My funds are stuck. Shocking customer service.
This is a follow on.  Absolutely terrible company.  Beginning of March they said they needed to close my account in April due to Brexit. So I called them about what account I can move the funds to as they requested.  So I was going to move my funds that day for them.  However, I came off the phone to receive an email. Now telling me that my account was blocked.  Very coincidental.   They then sent me emails asking for a bank account in which to send the funds to.  So I did what they requested.  I have now sent 7 emails in total and left messages through trust pilot and twitter and they do not respond to emails full stop.  They say they have not received.  I have every delivery receipt as I have been in the IT & Computing industry for 25 years.   We all say the bank is great.  But you don’t realise until you have an issue that there is no support or replies when you need to get something done. They blocked my accounts and I have no access to my funds.  Be warned that if you have money with this bank you could be refused access to it without any explanation or response to your requests or emails.  There is no formal supports and the address they give backoffice. support @n26.com.  No one replies and stated in forums that they have not received your emails.  Even my legal representative has written via email to them.  We are now seeking legal advice for holding my funds when I have asked for it to be transferred under their instructions.   People also need to look at possible compensation I have been told.