No support possible, account is also impossible to create
So because i wrote everything a minute ago,
I will write it short. 

I tried to create acc in Germany, not possible because Ukraine nationality.

Now I've got the German nationality and try to contact the support to create a account. 

This seems to be impossible, because I don't get a useful answer though mail. In the Mail they told me to use the chat via app.

But it's impossible. Because the App is blocking me from doing this.

There is a screen with sorry we can't create the account please read the mail for more information. And there is nowhere a option for chat