Not sure how many stars I should give…
Not sure how many stars I should give this N26 bank. I give them 5 stars for being free, but 0 for customer support!

The registration process was flawless. However after I received my Debit card and put 100 euro on the account I could not order a Maestro card and not see the debit card details in the app. (Android but also iOS).

Contacted customer support over 6 times via chat.
Very slow response. Took hours to get them understanding the issue. But I am patient and persistent.

Every time a different answer was given for the same problem.

1st person: Unpair phone, delete app etc. This did not work. Opening a new chat.

2nd person: You have to make a deposit of 100 euro in one transfer (I did 10 euro first for Debit card and 90 after to get the Maestro card) Made a 100 euro deposit but that did not work either. Again had to open a new chat.

3rd person: You have to wait 24 hours before you can order a Maestro card.. Waited 24 hours, but nope no Maestro card.

Non of these solutions worked. They escalated my issue. After a few days waiting for the 'expert' to solve my problem I get this solution: Please unpair the phone and delete the app... ticket closed bye bye.

Seriously?!?! The problem had already been resolved in the meantime because it was clearly a problem with the app and not with my device.

Customer support needs to get some proper training and needs to become a hell of a lot better before I give this 5 stars.

*EDIT

As a response on the N26 comment below. You did not read or fully understand my review.. Just like customer chat did not understand.

I am Dutch, and I have €100 on my account. Yet I was unable to order the Maestro card. The option to swipe to the left/right at cards > get an additional card > was simply missing. Only Debit card was visible.

Those copy/paste solutions you guys spammed me with in the customer chat and again here as a response to my review ARE NOT WORKING!!

It takes a lot of energy trying to explain to your customer support that the flaw lies with the N26 app and not with the customer.

But you know what? It does not matter anymore since my problem has already been resolved after the bug was magically fixed in the N26 app (for both my Androind and iOS devices). 

I sincerely hope I never have to use N26 support again..