Never Reply
Since November 16h, 2020 I have been waiting for my money to be refunded.
I opened several tickets and complaints, all the time with no reply, just emails saying I have to wait and the issue escalated.
I do want an update when ALL my money will be given to me, and a ETA, if not I will open a legal complaint against N26 and report it to the police.
You can see all the charges done in the attached statement, and how impossible it would be for me to be in so many different places at the same time.
What I don't understand is that, for all my transactions I always had to approve in the app, but for all of those that were charged, I never received the approval request in the app, but were charged from my account anyway. They stole from me 1.446,36€, and never reply to my emails, also they decide to sunset my account in December, what prevent me to even use the app chat. First Case number15150359, Second case number 25051820, and still no resolution of my money they don't give it back, and I desperate require to pay my bills