NEVER OPEN AN ACCOUNT WITH N26 IF YOU WANT GOOD CUSTOMER SERVICE
Opened my account whilst on holiday in India
Unable to access my account to validate my card because, quote.... 
The N26 computer gets confused between gmail and googlemail accounts  ! 
Customer services had me walking 8 miles round trip three times in blazing heat to use the card in an ATM as part of their two point safety measure. 
Why not just register my mothers maiden name or ask the amount held or some other questions like any "normal" company  ? 
After a whole day wasted on the telephone I then had to write a release note with proof of ID and send it via email so the staff can request the closing of my account.... Still not guaranteed. 
Having already proved who I am I then had to take pictures of said proof and documents then send via email... 
So much for German efficiency... 
NEVER AGAIN
As you will see from the reply from the bank they still totally ignore the customer and customers views. 
There is NO law which says you have to use the N26 system of validation, being forced to find an ATM is their invention NOT LAW. 
Yes we now have a 2 tier security system by law BUT they could devise a system which is customer friendly.... N26 have taken ZERO account for any customers with disabilities or people of age who are less mobile... 
A disgusting response from N26 but after my experience I would expect nothing less.... 
They have offered me the princely sum of £30 compensation after totally ruining a whole day of my holiday in India because their staff failed to do their job properly...... You are obviously a company who thinks they have got it right, your arrogance is totally offensive and I for one will never deal with you again and I highly recommend people find an alternative rather than have to deal with staff who cannot read (basic requirement) and do not understand their own company procedures. 
Also they assume I knew I was changing my phone number.... Truth is it is best not to assume anything..... I had my telephone stolen 
One word...... PATHETIC!