Amazing customer service
She was absolutely lovely. My request was complicated, she took her time trying to give me a solution and she did. She made my day. I was desperate and if she wouldn't be that kind and patient and attentive I know I would have ended up that day crying with no hope because everything is falling apart. But she helped me, she did everything in her hands to help me and I really appreciate it, because nowadays it's very difficult to find people working for customer service with that very good attitude. 
I really hope for her that no one takes her kind away with rudeness as used to happen the most of the time when you work with customers service. 

Gemma, if you read this, please, don't let this world to get you down, you are doing something good. Thank you again.