They take the 'care' out of customer care!!!
If I could give this zero stars I would. I opened this account, never received the card in the post, contacted them. They advised I needed to pay the complete 12 months charges. Held me to ransom in affect so I would have to keep the account and pay monthly charges. No offer of changing the account type to a standard one. Their devoted customer service is definitely not what you would pay for. I advised on my current situation, just not interested, just kept telling me to go onto chat to order a new card. I had advised I never received the fist one and the account was never 'activated' they just don't seem to care about their customers at all. I am going to the financial ombudsmen. Absolutely shocking. I would never out so much as a penny into this account, wouldn't trust them with it. Sticking with my English main account.