N26 STILL hasn't returned money for almost 11 months
Feb 9, 2021 I wrote the reviewer on Trustpilot: 
"On 28.09.2020 my account was blocked.
After my request how I can get my money back they answered me only on 21.10.2020 and asked to provide them with bank details of my account in another bank. On the same day I sent them necessary information (it was my TransferWise bank account details). I got an answer from them only on 25.11.2021 with a request to provide them with another official account statement with IBAN of a country where I leave! I provided them with it in a week. I'm still waiting for getting my money back. I have already sent three emails and haven't got any answers.
Can I finally have my money back?"

N26 commented the following: "...We will continue this correspondence via your registered email address in due course." this is the main sentence.

BUT! After that, I wrote email again, and they answered me:  "For security purposes this topic cannot be addressed via email, therefore I kindly ask that you contact us via chat.
You can open a chat with us in one of the following ways:
- On your smartphone: Go to My Account > Support > Support Chat." 

WHAT?? They just commented that they are ready to chat via email.
By the way! my account is blocked I cant use it!