Great (until something goes wrong)
Trustpilot asks me to "leave out offensive words" so I will try my best to do it.

Before starting to read this, please take a look at this N26 support page, especially to the first common reason of bank transfer failure: Google "Failed SEPA Transfers - N26 Support Center" and open the first link. 

Is it clear, right? If "the recipient's name on the transfer order is different from the name on their account (must be their name as written on their ID)" the bank transfer must fail (I'm using "must" because they use it as well and it seems that it's mandatory that the recipient's name must be correct).

Now, let's try to do a little experiment together: find a friend/relative of yours which has an N26 account and do a bank transfer to them but instead of using the "name as written on their ID", use a casual one (a random string, whatever comes to your mind). Result? The bank transfer is correctly performed.

Moreover, they specify the following: "To get a transfer, you'll only need to provide the sender with your full name (as it's written on the ID you provided for verification) and your IBAN.". So why N26 is accepting bank transfers even if the recipient's name is wrong? Who knows...

Here is my story in very few words: I have got scammed (07/07/2020 - 420 euro - not so much but worth investigating). The bank transfer has been done from an N26 account to an N26 account.

I naively based EVERYTHING on the fact that the recipient's name must be right and if a bank allows to create a bank account with a fake ID, well, they should be held accountable for that. My fault, will use PayPal from now on.

The first thing I did was to report the fraud to German Police. Once completed, I started to write to N26 support to get this sorted out (first message on 20/07/2020). In the very first reply they stated that they "will get in touch with the recipient's bank and try to arrange a transaction reversal": I then kindly replied that the recipient's bank was N26 itself and asked for a better estimation. Then silence mixed to very generic "we will get back to you when we know more" replies came in.

Yesterday (16/11/2020), after more than one month of complete silence, I decided to open a chat instead of replying to the message thread: a support agent opened the discussion very kindly, they suggested me to check my spam email (...) and then the magic happened: "I see your concerns and I understand your frustration. I will contact the relevant department. Thank you. If you have no further questions I will have to close this chat.". Then I asked if they have an ETA and they told "I have no more to add to this.".

So, since you are so proud of your simplicity and transparency, could you please tell me what's going on here? Is it really taking more than five months to investigate on a case where the recipient's bank is you?

This is not how you should treat customers for serious issues - we're all good to support customers when they're just fine.