Stay away
Stay away! Terrible customer service. You cannot talk to anyone beside by chat after waiting for an hour and trying 3 times to resolve an issue and they always find a new step to delay the procedure. They use an unsecured method to verify your identity. Like going to a ATM and type a wrong PIN. Well, duh anyone can do that if they steal my card and purse with passport. Then they can't verify what you did because they don't think about ATM fees or exchange fees added. So you stay 1h waiting each time for nothing and you are stuck out of your account, everything is based on your phone app.The agent shut me off at the end because I was telling her how insecure their method was. I still can't access my funds and worrying to have provided all my personal information to chat people thru internet connections now and still not have access to my money. My husband also can't access his own account as the new app is not compatible with his phone so they asked him to buy a new phone. Unbelievable. The day we can access our accounts again, we move everything out!