No interest in customer needs
Customer service seem to be very helpful but the company in general seem to not have customer needs as their priority. I opened my account prior to moving to Germany expecting I would have my card ready to go when I arrived. It's been 16 days and no card. I am still using my American bank cards so I have to deal with international transaction charges and rate conversions that works against me. I discussed this with customer service and they would be willing to order another card but wait another 14 days or expedite for 20 Euros..... I'll find another bank that seem wiling and want to handle my money.