Terrible customer service process due to unstable websites/technology
- Help link for my problem lead to a 404 error website
- Had to engage via twitter to get the correct link (which was forgotten to be sent first time round which lead to more confusion)
- Unstable website for chat bot, crashed several times
- Chat bot crashed when resizing the window
- Long wait times of ~1h to talk to someone

however
+ very friendly
+ solution was found eventually