-260.35€ "vanished" from my account.
-260.35€ "vanished" from my account.

DON'T BE FOOLED!!! Works fine until there's an issue...

I have spent +20 hours over the past 6 weeks trying to fix an issue they created. Endless support calls/emails, having to transition all my accounts over to Revolut (works WAY better) with a huge amount of inconvenience and stress.

The merchant (AirBNB) has no record of the transaction when I request ARN codes from N26 they are unable to provide it yet they are unwilling to remove the charge.

My account balance is currently at -260.35€ (how is this possible if they don´t offer credit??)

I am now also being hit with overdraft charges which I will have to go through the whole process of fighting all over again.

What annoys me the most is that this is 100% a bug on their end (I have a friend that is a lead engineer at N26 and he is appalled at how bad it is internally). Best case scenario for me they finally realise/admit the issue and cancel the incorrect charge, meanwhile, I have wasted countless time and energy dealing with their BS.

UPDATE: I was just reimbursed for the full amount (still have to fight the overdraft fees). I have also asked them what they are able to offer in the way of compensation for having wasted +20 hours of my time.