Froze my account and won’t give me my money!!
I actually used to love N26, it was everything I wanted from a bank, til I filed a dispute. The dispute process wasn’t too bad. I have to fill out dispute forms and answer questions in regards to the transactions, 24 hours later I was advised my case was open. Within a day or two the funds were back in my account and N26 closed the dispute in my favor but immediately froze my account.  This was 6.5 days ago, no explanation haven’t other than my account is frozen and they will update me when they are done with researching account. I have emailed 4 times and no response, I have called multiple times and get told a specialist will get back to me and nothing! I have used private chat and talked to 5 support team members and initially I was told specialist would get back to me with a day, never heard a word back. All the other reps just tell me that a specialist is researching my account and I have to wait til they are done. They can not give me a time line, can not tell me why, can not do anything except continue to block me from accessing my money!  That’s the only checking account I have and those are the only funds I have to my name and I can’t even access them! I’m beyond frustrated with this bank! I filed a claim with BBB in regards to them holding my funds with no explanation and no response from N26! I do not recommend banking with them!