Support is awful.
I needed a bank account and don't use a card much so wanted an ordinary card. I was given a METAL card at €16.90 a month with benefits I will never use. I contacted Support to sort it out and when they got back to me weeks later, they just asked if I wanted to cancel the card?
I have been trying to get a basic card. Weeks have done by. I cancelled the Metal card and they still took another payment, since refunded after I complained. Despite a few times offering to pay the ten euros for a new card, I seem to be no nearer getting it. N26 are very bad on communications and actions. Still one star.