On 08/10 I transferred 4,300 euros with…
On 08/10 I transferred 4,300 euros with Wise app, its headquarters are located in the UK. the money was supposed to reach my Brazilian bank account within 5 working days. I have waited until 17/10, nothing arrived and the app said the money also hasn't reached Wise. I cancelled the transfer , after suffering a great financial damage. Even before I cancelled the transfer and also after, I contacted Wise help support a few times. They only said my money hasn't reached their account, and that they cannot track it. I have sent them a payment proof from my bank , stating that 4,300 Euros were sent on 08/10. I was supposed to go through a surgery , and because of their bad service I had to postpone it. Now they tell me they don't know where the money is , and that it might take weeks until it will return to my account. I can't wait so long , I need this money urgently.