Worst service ever
Want to request a chargeback due to an extra payment by an irresponsive merchant. I simply wasn't able to file it-- the mail directed me to chat, chat to mail like a circle and then in chat, the service colleagues were talking in circles and then sent me again to talk with the irresponsive merchant. They even said that if i don't reach a solution with the merchant, they can't help me further???????? 

For what do i need a chargeback, if the merchant were ever responsive?????????? 

I doubt this bank will ever help you. Just pray that you don't have problems with your payments if you want to be the customer of N26.

I am going to close my account too. Just like many others who left a review here about the bad service.

UPDATE based on the response from N26

The website they provided wasnt helpful. It only has "unauthorized payment" (and thats the only function that worke). For other situations, you are directed to not competent support which will lead you to the circle or let you wait for a very long time. And if you reach out to them on social network, they will direct you to chat in app. 

The support service is very bad and the response again here shows that if you have a critical situation (Fraud, for example), then your money is gone. They wont help you.