Either pray or get a lawyer
If you use this bank, be prepared to get yourself a good lawyer. I tried  to access my account for 2 weeks after I opened it. Luckily I never put in any money, because I never did manage to access my account. Every person I talked to in customer service said I needed something more. Multiple re-verifications, waiting for phone calls, etc. No one was ever able to give me a straight answer or help me in any way. Sometimes when they could not provide a good answer they either ignored a question completely or just stopped talking altogether. It was clear the customer service representatives are talking with multiple clients at once, as they often forget what information you have given them. I feel sorry for what these poor people must be going though, because they are clearly being told nothing of use from their superiors and just stall or make up time estimates. I feel bad for all the people who have lost their money to those terrible institution. I cannot see them lasting much longer if they keep this up.